Process Mastering.Ray W. Wilson and Paul Harsin Paul Harsin, was a professor at the University of Liège, Belgium. In 1950, he was awarded the Francqui Prize on Human Sciences. External links
With step-by-step instructions on how to create a continuous improvement document, Process Mastering shows how to standardize stan·dard·ize
1. To cause to conform to a standard.
2. To evaluate by comparing with a standard. a procedure and explains how process identification, selection, mapping, and analysis can
* get key processes under control
* comply with ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. and HACCP HACCP
hazard analysis critical control points. standards
* improve product quality, increase productivity, and reduce costs
* enhance morale
* improve worker safety
Information management professionals will find the process master methodology useful when documenting processes in a records management program.
ISBN 0-527-76344-6 (Quality Resources) Soft cover, English, 168 pages, 1998 Catalog No. B4681 $27 ARMA member or non-member