Primus Knowledge Solutions Announces Partnership with Meritide, Inc.

Business & Technology Writers

SEATTLE--(BUSINESS WIRE)--June 4, 2003

Primus Knowledge Solutions (Nasdaq:PKSI) today announced a partnership with Meritide, Inc., a software integration consulting firm, to provide service and support to joint customers as they implement Primus and integrate to Remedy, Peregrine, and other software environments.

"Meritide has the ability to deliver the full spectrum of enterprise management solutions and has a solid understanding of multiple software environments which is of great value to our customers," said David Ridout, vice president of marketing and business development at Primus. "Primus continually seeks partnerships with companies that will enhance the operational efficiencies of our customers, and our relationship with Meritide supports this objective."

Patrick Irestone, president of Meritide, said, "Primus is the ideal partner for us because of its proven leadership in the knowledge management industry. Together, we'll be able to identify the service and support pain points of our customers and present a superior knowledge management solution that will reduce costs and improve service."

Meritide is the latest addition to the Primus(R) Alliance Program which allows Primus partners to deliver best-of-class knowledge solutions from Primus quickly and effectively by leveraging the complementary technologies, services and content that they provide. Each partner in the Primus Alliance Program creates comprehensive solutions to meet the unique business needs of their customers. All Primus partners are committed to incorporating Primus technology into their product and service offerings.

Earlier this year, Primus received Remedy iNote certification and is a key knowledge management partner. To review the Primus-Remedy iNote go to www.remedy.com and click on the "Partners" tab. Primus eServer 5.1 and Remedy Action Request System 5.1 have been integrated to provide seamless problem resolution while tracking a customer's call.

About Primus Knowledge Solutions, Inc.

For more than a decade, Primus(R) (Nasdaq:PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, The Boeing Company, Concord Communications, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, and VeriSign. For more information, visit www.primus.com.

Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.

Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on 10-K filed in March of 2003 and Form 10-Q filed in May of 2003. The extent of return on investment of Primus products is specific to our customer's experience.