Primavera Systems Earns Prestigious Support Center Practices -- SCP -- Certification; Certification Recognizes Primavera for Delivering World-Class Service and Support.

Business Editors

PHILADELPHIA--(BUSINESS WIRE)--Nov. 27, 2001

Primavera Systems, Inc. announced today that it is the only project management software company that has achieved the highly regarded Support Center Practices (SCP) Certification for excellence in delivering technical support services to its customers.

Service Strategies Corporation awarded SCP Certification to Primavera after an extensive audit of its headquarters support center in Bala Cynwyd, PA. SCP Certification quantifies the effectiveness of customer support centers based upon a stringent set of performance standards and represents best practices in the industry.

Primavera's Bala Cynwyd support center provides support for Primavera Project Planner(R), SureTrak(R) Project Manager, and the Primavera Enterprise(R) and Primavera TeamPlay(R) enterprise project management software suites.

"Superior customer support is a top priority for Primavera," said Kristy Tan, vice president of customer support for Primavera. "The SCP Certification is tremendous validation that Primavera's customer support organization is a leader in the industry and it reinforces our efforts to provide high-quality support to back up our high-quality software. We are proud to be the first project management software company to earn this accreditation."

SCP Certification is an internationally recognized standard devised by the Service and Support Professionals Association (SSPA) and a consortium of IT companies to create a recognized quality certification for Support Centers and to provide a method of benchmarking for Support Center practices. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.

"By passing the rigorous requirements necessary to achieve SCP Certification, Primavera has made it clear they are committed to delivering world-class support to their customers," said Greg Coleman, principal of Services Strategies Corp. "During the SCP Certification audit, Primavera demonstrated a clear commitment to customer satisfaction and continuous improvement."

Primavera joins the ranks of leading technology companies that have achieved SCP Certification. Currently, more than 80 companies representing more than 200 support centers around the world are participating in the SCP program. These companies include industry leaders such as CompuCom, Intuit Inc., Xerox Corp., Lucent Technologies, Mentor Graphics Corp., Silicon Graphics Inc., Lockheed Martin Inc., Microsoft Ltd. Europe, and Sabre Inc., among others.

"SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose, founder and executive director of SSPA. "Primavera can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification."

About Support Center Practices (SCP) Certification

The SCP Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and 35 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering world-class support. The SSPA is made up of more than 500 of the world's leading technology companies and provides a value-added forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at [phone] or visit www.supportgate.com/scp.

About Primavera Systems, Inc.

Founded in 1983, Primavera Systems, Inc. is the leading provider of enterprise and Web-based project management, control and execution software and services. Primavera's innovative solutions help more than 40,000 companies around the world achieve business success through project success. Primavera products maximize return on investment by speeding time to market, establishing best practices, assessing risk and providing project visibility to all participants, from the executives to team members. The company serves a broad range of industries, including aerospace and defense, automotive, chemical processing, construction, energy, engineering, financial services, manufacturing, pharmaceuticals, software development, technology, telecommunications and utilities. For more information please visit: http://www.primavera.com/.

Primavera is headquartered in Philadelphia (Bala Cynwyd), Pennsylvania, with offices in Chicago, New Hampshire, New York, San Francisco, Hong Kong and London.

Primavera, the Primavera sundial logo, Primavera Enterprise, Primavera Project Planner, Primavera TeamPlay and SureTrak are registered trademarks of Primavera Systems, Inc. All other trademarks mentioned herein are the property of their respective owners.