Previo Releases eSupport Essentials Upgrade.Previo, a provider of e-support products and services to enterprise help desk and desktop services organizations, has announced the release of eSupport Essentials 3.2 with a month-to-month licensing option. Previo's eSupport Essentials was designed to enable faster problem resolution for computers, whether caused by user errors, configuration problems, malfunctioning mal·func·tion intr.v. mal·func·tioned, mal·func·tion·ing, mal·func·tions 1. To fail to function. 2. To function improperly. n. 1. Failure to function. 2. software, incompatible applications, virus attacks or data corruption Data corruption refers to errors in computer data that occur during transmission or retrieval, introducing unintended changes to the original data. Computer storage and transmission systems use a number of measures to provide data integrity, the lack of errors. . eSupport Essentials 3.2 includes a range of enhancements to help further increase the productivity of help desk and desktop services personnel while reducing downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. for desktop and laptop PC users. The new features include flexible deployment options, which help IT and help desk personnel to deploy the eSupport Essentials client software from a server using push technology such as system management server (SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. ) or a Web-based installation wizard. Both methods can save time in large deployments. Additionally, the upgraded product offers NT domain integration. End-user authen tication can employ existing NT domain username The name you use to identify yourself when logging into a computer system or online service. Both a username (user ID) and a password are required. In an Internet e-mail address, the username is the left part before the @ sign. For example, KARENB is the username in karenb@mycompany. and passwords to reduce the administrative burden for help desk personnel. Assisted system rollback A DBMS feature that reverses the current transaction out of the database, returning the data to its former state. A rollback is performed when processing a transaction fails at some point, and it is necessary to start over. See two-phase commit. is another new feature. With centralized control 1. In air defense, the control mode whereby a higher echelon makes direct target assignments to fire units. 2. In joint air operations, placing within one commander the responsibility and authority for planning, directing, and coordinating a military operation or group/category of from the help desk, a system rollback can be performed on the user's computer without a desk-side visit. Data migration utility allows help desk personnel to migrate user data and personality files from previous snapshots of the user's PC to newly deployed hardware. It can also be used during Windows 2000 migrations to ensure users' previous settings, such as dictionaries, address books and bookmarks, are still intact. This helps increase users' productivity while reducing calls to the help desk. Previo's month-to-month licensing option allows enterprises to buy eSupport Essentials subscriptions on a per-user basis for a specified period of time. Enterprises pay a flat rate to use eSupport Essentials on a monthly or yearly basis. |
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