Preparing for a New Year in social media.
Assess your process and do maintenance
An important step in preparing for coming year is to look back at what you've been doing that has worked and has not worked. Take some time to meet with your bank management and other team members to discuss their views on successes and failures from the previous 12 months. As you examine these findings, there are some additional items you can specifically review as well.
* Check for outdated information on your social media properties. Make sure all phone numbers, addresses, links and other data are completely up to date.
* Work with your compliance for a quick internal audit of your properties and policies.
* Evaluate who currently has access to your social logins and ensure your backup procedures are in place and the right team members can access them in an emergency.
* Re-evaluate your department goals for social media. Your initial goal of starting a Facebook page or launching a Twitter account has been accomplished--but now what?
New resolution ideas for 2012
Taking the next step in social media marketing for your bank is often more difficult than the initial launch. More research and planning are required to start, but to take it to the next level requires much attention to strategy and focusing on priorities. Here are some ideas to challenge you to improve your social strategy for the coming year.
* Establish a consistent and effective planning tool for content and management. Provide reporting to management on your ability to stay on plan for added accountability.
* Take another step in your social marketing plan. If you've conquered one social platform, do an analysis of the landscape and find another space where you can connect with your customers and prospects.
* Ask your customers what they want from you in social media through surveys, online chats or other methods. Those who are willing to engage your bank online can be the best resource for new ideas.
Look for an opportunity to establish a social media centric campaign and measure the results. Now that you have social media infrastructure, what can you accomplish without the help of offline advertising? Invest in personal development to keep up with the latest in social marketing trends. Make connections with others who are being successful and attend at least one social media focused conference or educational opportunity. Pay particular attention to what other industries are doing and evaluate if it can relate to your bank's goals.
I believe we have reached a point in time where most banks who are going to leverage social media effectively as a marketing and branding tool have launched some form of social presence. Our challenge as marketers is to keep evaluating our objectives and strategies to stay relevant in a constantly evolving space. Use the beginning of this New Year as a time to get a jump start on the next phase of your initiatives.
Our challenge as marketers is to keep evaluating our objectives and strategies to stay relevant in a constantly evolving space.
ABOUT THE AUTHOR
JASON KINCY is director of corporate and Web marketing for Arves: Bank, based in Fayetteville, Ark. Arvest operates a company blog, Facebook page and Twitter channel, E-mail:email@example.com