Precept Standardizes On Nuasis IP NuContact Center with Built-in CTI and Extends its CRM Investment.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Feb. 24, 2004

"Maytag Experience" with NuContact Center Drives Successful

Deployment of Multiple Contact Centers and Additional Database Screen

Pops

Nuasis(TM) Corporation, the IP contact center company, today announced that Precept, a full-service corporate benefits advisory firm, has successfully deployed a second Nuasis NuContact Center with built-in CTI. During this deployment, four database screen pops were also added to provide greater accessibility to CRM data. Approximately 150 companies and their employees now have the ability to conduct business with Precept through the NuContact Center.

Precept chose Nuasis over traditional call center market leaders because with Nuasis, Precept can immediately leapfrog from basic telephony-based call routing to a leading-edge, cost-effective IP system. It minimizes or eliminates the need for complex and costly integration efforts associated with CTI projects. With the NuContact Center's built-in CTI, the time to deployment for additional systems and applications is also dramatically decreased. Furthermore, the easy system integration with enterprise CRM systems allows the NuContact Center to support applications such as data-directed routing and customer record delivery (screen pops) to the agent desktop. These applications can extend the CRM investment by improving customer service and increasing agent productivity.

"Adding four more database screen pops gives us a total of six that allow us to maximize the contact center agent's access to information contained on the CRM database, including Bemas and COBRA-ease information, thus providing greater service to our customers," explained Steve Zarate, Precept CIO. "We have had a Maytag experience with Nuasis and the NuContact Center, making it a very easy decision to move forward and deploy the mission-critical second contact center and additional database screen pops. We were thrilled with the remarkably short and easy deployment of the second system and additional applications."

Zarate went on to explain that Precept is seeing a cost savings via increased agent productivity because the NuContact Center directs calls to the most knowledgeable agent, no matter where the agent is located. With screen pop capabilities for accessing CRM data, agents save time by not having to pull customer data from other sources.

"Overall, we're experiencing savings from better management and supervision of people resources because of the tools inherent in the NuContact Center. The IP-based system enables us to establish a single platform to manage multiple types of client contacts which means we do not have to use multiple solutions. As time goes by and we add other applications, working with Nuasis will give us an integration capability that will also save us in time and productivity," he concluded.

About the Nuasis NuContact Center(TM)

The Nuasis NuContact Center (NCC) is next-generation software for handling customer inquiries via the phone, e-mail and Web. The NCC is a single, distributed system that replaces multiple legacy ACD systems. It intelligently routes and queues customer contacts across multiple geographically dispersed service centers taking full advantage of VoIP technology. As a total IP-based solution the system delivers a new level of system reliability while leveraging investments in the existing enterprise network. It also offers low cost of deployment and the quickest payback of systems on the market by reducing labor, hardware and network costs.

About Precept

Precept is a full-service corporate benefits advisory firm providing customized client solutions and support. Since 1987, Precept has brought successful corporate benefit and compensation program solutions to over 250 local and national employers in a wide range of industries. Precept's consulting and implementation services help companies attract, develop and retain a quality workforce that returns maximum value and performance. Precept has headquarters in Irvine, Calif. For more information, call [phone] or visit www.preceptgroup.com.

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq: ASPT), Avaya (NYSE: AV) and Cisco Systems, Inc. (Nasdaq: CSCO). Headquartered in San Jose, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis [phone] or visit www.nuasis.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation. All other names and marks mentioned in this document are properties of their respective owners.