PowerCerv Announces Availability of E-business Solutions; New e-business Applications Web-enable CRM, Order Management and Business Intelligence.
Business Editors/High-Tech Writers
TAMPA, Fla.--(BUSINESS WIRE)--Aug. 8, 2000
PowerCerv Corporation (Nasdaq:PCRV PCRV Prestressed Concrete Reactor Vessel ) today announced the general availability of three new e-business components of the PowerCerv eSeries - eCRM, eOrder and eDashboard. Each component Web-enables core enterprise operations such as Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), order management and business intelligence, respectively.
"Truly successful e-business requires collaboration. To compete and win on the Web, companies must open their enterprises and share information with their customers, suppliers and partners around the world," said Marc Fratello, PowerCerv's chief executive officer. "eCRM, eOrder and eDashboard are self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. that help companies touch their virtual supply chains in a variety of methods. These new applications deliver benefits to online customers by increasing the number of touch-points and adding value via the Web.
"Also, our customers achieve the unique benefit of e-business solutions that are developed to integrate seamlessly into existing PowerCerv applications. The result, one tightly integrated system from one vendor that links critical front-office and back-office information to the world via the Web - while providing an easier implementation and lower cost of ownership," Fratello said.
eCRM, eOrder and eDashboard address key business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets for companies engaging in e-commerce. Accessible via the Web and any common browser browser
Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used , each component is integrated with the ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. Plus(TM) software suite to provide Web access to critical enterprise information, which supports PowerCerv Integrated Enterprise Response.
Integrated Enterprise Response enables companies to extend their enterprise operations across the virtual supply chain and to successfully respond to customers, suppliers, partners and employees around the world 24 hours a day, seven days a week.
"Today, supply chain-managed inventory, not just vendor-managed inventory, is imperative - it's the key to real e-business success," Fratello said. "eSeries enables true e-commerce by delivering information and enabling collaboration across the virtual supply chain - eliminating boundaries of time and distance."
eCRM allows companies to initiate business-to-business (B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G.
B2B - business to business ) CRM activities such as lead capture, campaign management, case entry, case diagnostics and case tracking via the Web.
With eCRM, companies enable their customers to request information via a Web site - creating an immediate sales lead A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). with complete customer information that is automatically captured and passed to sales personnel. Companies also can setup self-service capabilities at their Web sites and allow their customers to go online to search diagnostic data and find information they need - on their own time, regardless of office hours office hours,
n.pl See business hours. . With eCRM, companies and their authorized au·thor·ize
tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es
1. To grant authority or power to.
2. To give permission for; sanction: customers can view existing cases, create new case requests and track cases through to closure.
eOrder delivers extensive online B2B order taking and processing capabilities. It enables users to access the Web to create and enter sales orders The sales order, sometimes abbreviated as SO, is an order received by a business from a customer. A sales order may be for products and/or services. Given the wide variety of businesses, this means that the orders can be fulfilled in several ways. and quotes using the shopping cart tool, view customer-specific pricing information, and retrieve tax and freight costs.
Additional eOrder features include automatic transmission of sales order acknowledgements via e-mail or fax, credit card processing capabilities, and Web-based revenue reporting functionality. Security measures Noun 1. security measures - measures taken as a precaution against theft or espionage or sabotage etc.; "military security has been stepped up since the recent uprising"
security also are included, allowing companies to view and enter orders and information for all customers while their customers may only enter orders and view data for their specific companies.
Building on functionality in PowerCerv's business intelligence tool, PowerCerv Intelligence(TM), eDashboard delivers critical business performance and status information to executive-level personnel via the Web. Executives can logon See login.
1. (jargon) logon - login.
2. (networking) logon - In ACF/VTAM, an unformatted session-initiation request for a session between two logical units. to the Web via any common browser and access eDashboard's status reports and graphical views of key business indicators including customer service, financials, operations and sales and marketing.
All reports feature intuitive graphical presentations with powerful filtering and online analytical capabilities. Drill-anywhere capabilities allow users to access high-level overview charts and graphs and then click on particular portions of those reports to drill into more specific detail. eDashboard also provides pivot tables See multidimensional views. for additional data analysis capabilities. These tables can be exported and saved for further analysis using Microsoft(R) Excel(R) spreadsheets.
PowerCerv provides Integrated Enterprise Response to companies around the globe. Featuring fully integrated enterprise applications with innovative e-commerce capabilities, PowerCerv solutions enable companies to completely integrate and extend the management of front-office and back-office operations. With Integrated Enterprise Response, companies extend their enterprise operations across the virtual supply chain and successfully respond to customers, suppliers, partners and employees around the world. For more information contact PowerCerv at (813) 226-2600, fax (813) 222-0886 or visit www.powercerv.com.
ERP Plus and PowerCerv Intelligence are registered trademarks of PowerCerv Corporation. All other products or company names herein may be trademarks of their respective owners.