POSTSCRIPT: As you can see from the enclosed questionnaire, we have another Benchmark Survey in the works. This time, we're polling our readership on software manufacturing practices--a topic that rarely gets much coverage even in Soft-letter, but which is nevertheless important to almost everyone's bottom line. To develop a statistically valid profile of industry practices in this area, we need data from as many companies as possible, in all size ranges. So please take a few minutes to fill out the questionnaire (or pass it on to the appropriate company expert). Many thanks.