* POSTSCRIPT: We've been sketching out two new research
reports that we hope to get to readers this summer. one is a survey of
manufacturing operations that addresses such topics as packaging, disk
duplication, documentation, and shipping. The second is a sales
compensation survey that will try to make some sense out of incentive
programs. We already have a pretty good idea of what issues we should
focus on, but we're still interested in hearing from readers about
any questions you'd like us to include in the surve .