Positive Software Systems partners with concerto.Positive Software Systems, Inc., a provider of solutions for optimizing contact center sales and collections activities, has announced that the company is actively working with partner Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software to make Enterprise Campaign Manager (ECM (1) (Enterprise Change Management) See version control and configuration management. (2) (Error Correcting Mode) A Group 3 fax capability that can test for errors within a row of pixels and request retransmission. ) available for use with Concerto's full line of contact center solutions. ECM is a private-label customer interaction data warehouse solution developed for Concerto Software by Positive Software Systems. It was designed to enable businesses to develop, execute and manage more sophisticated sales and collections contact strategies from a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. , secure server. Integrated with Concerto Software's solutions, ECM can help businesses create enterprise-level contact strategies from a single point and leverage them across the entire organization, helping maximize agent productivity and improving the effectiveness of each customer interaction. ECM also aids companies in their efforts to comply with the FTC's regulations surrounding Do-Not-Call (DNC DNC Democratic National Committee DNC Democratic National Convention DNC Do Not Call DNC Delaware North Companies DNC Domain Name Commissioner DNC Direct Numerical Control DNC Do Not Change DNC Does Not Compute DNC Digital Nautical Chart ) by simplifying the process of managing DNC list scrubbing across multiple dialers and sites. ECM is currently generally available for use with Concerto Software's Unison unison, in music, tones identical in pitch produced by two or more parts or voices. In popular usage a vocal composition is said to be sung in unison even though some of the voices are separated from others by the interval of an octave. outbound dialing solution. www.positivesoftware.com/www.concerto.com |
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