Polaris Industries Selects UniPress Software's FootPrints to Improve and Expedite IT Support to More Than 2,000 Employees across Nine US Offices.EDISON, N.J. -- Organization Cites FootPrints' Ease-of-Use, 100% Web-Based Architecture, and Email Management Functionality as Top Reasons for Selecting the Award-Winning FootPrints Service Desk UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that Polaris Industries Polaris Industries manufactures a full line of all-terrain vehicles (ATV), snowmobiles, Ranger utility vehicles in 2wd, 4wd or 6wd, Victory Motorcycles and EU rated quadcycles. Polaris no longer manufactures personal water craft or sportboats. Based in Medina, Minnesota. - a recognized leader in the snowmobile industry, one of the largest manufacturers of ATVs in the world and the manufacturer of Victory motorcycles - has selected UniPress' FootPrints(R) to provide IT support to more than 2,000 employees across nine US locations. FootPrints is an award-winning line of web-based service desk automation software that centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Web, and chat. With FootPrints, Polaris has improved communication and workflow among 73 IT support agents within the information services See Information Systems. (IS) department. FootPrints also provides Polaris with the capability to track Sarbanes-Oxley (SOX), network support, and much more. Polaris primarily uses FootPrints to power its information services (IS) help desk, but has also set-up multiple projects to track initiatives within IS areas. A PC hardware request project within FootPrints allows IS staff to request hardware to be purchased by a separate purchasing team. It provides an easy way for technicians to determine the status of the hardware request whether it is waiting on approval for purchase or waiting for the vendor to deliver the product. The application programming staff has also created a FootPrints project to track development and performance status, such as what portion of code failed during an unexpected error. Polaris has become a true power user of FootPrints, creating multiple projects to track various areas of IS, including networks (WAN, LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , WLAN See wireless LAN. WLAN - wireless local area network , and VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. ), software and hardware upgrades, AS400 support, computer programming and application support, computer security, and departmental purchasing. Polaris Industries is also using FootPrints to help manage its Sarbanes-Oxley (SOX) requirements specific to computer account maintenance. "It is great to see all of our agents on the IS staff become a team," said Laurie Brueggeman, LAN Administrator See network administrator. (job) LAN administrator - A person who installs and maintains LAN hardware and software. A LAN administrator troubleshoots network usage and computer peripherals. at Polaris Industries. "FootPrints has unified the group in terms of business processes. Different items that our agents are working on are now more visible to the entire group across multiple locations, and agents can assist each other with common tasks." Polaris processed more than 30,000 service/support requests within the first year of implementing the FootPrints product. Currently, the company is averaging 2,750 requests each month. More than 45% of all service and support requests are now submitted via email or the Internet, which reduces the required number of agents to man a phone on a daily basis. About Polaris Industries With annual 2005 sales of $1.9 billion, Polaris designs, engineers, manufactures and markets snowmobiles, all-terrain vehicles (ATVs), Victory motorcycles and the Polaris RANGER for recreational and utility use. Polaris is a recognized leader in the snowmobile industry; and one of the largest manufacturers of ATVs in the world. Victory motorcycles, established in 1998 and representing the first all-new American-made motorcycle from a major company in nearly 60 years, are rapidly making impressive in-roads into the motorcycle cruiser marketplace. Polaris also enhances the riding experience with a complete line of Pure Polaris apparel, accessories and parts, available at Polaris dealerships. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by more than 2,300 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton BHP Billiton is the world's largest mining company.[1] Its origin is in the 2001 merger of Australia's Broken Hill Proprietary Company (BHP) and the UK's Billiton, which has a South African background. The result is a dual-listed company. (R) Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), Kampgrounds of America, Hunter Fan Company(R), the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion