Plantronics New AttiTubes Headset Voice Tubes Add Flair and Functionality to Call Centers.
SANTA CRUZ, Calif.--(BUSINESS WIRE)--June 26, 2000
A New Line of Color Voice Tubes Hits the Market to Satisfy the
Growing Demand for the Plantronics Voice Tube Advantage
Plantronics, Inc., (NYSE:PLT), the world leader in communications headsets, today announced a new line of accessory color voice tubes, called AttiTubes(tm), for Plantronics call center headsets. AttiTubes color voice tubes are available in two sizes and five eye-catching colors: Outrageous Orange, Serene Green, Passion Pink, Cool Blue and Peaceful Purple. The familiar clear voice tubes are also still available.
"AttiTubes color voice tubes, like Plantronics clear voice tube, offer four qualities that call center managers and agents look for in a communications device--comfort, superior sound quality, cost effectiveness and ease-of-use. We refer to the combination of these qualities as the Plantronics Voice Tube Advantage," said Joe McGrogan, director of call center marketing for Plantronics. "We are always looking for ways to enhance our products, which have become a staple in call centers around the world. AttiTubes color voice tubes now add a practical and affordable way for call centers to incorporate style and color into their environment."
AttiTubes color voice tubes offer more than just a colorful accent. The different color voice tubes also offer functionality. For example, in many call centers, agents are organized into teams according to accounts or their role within the call center. AttiTubes color voice tubes allow managers and other agents to identify team members, enabling cooperation and enhanced productivity among these teams.
Color-coded voice tubes also offer agents an easy reminder to regularly change and replace their voice tubes. Plantronics recommends that voice tubes be changed every six months to ensure optimum performance.
The Voice Tube Advantage
Plantronics offers both voice tubes and noise-canceling microphones for use with their line of professional call center headsets. Plantronics engineers have tested the acoustical properties of voice tubes in various call center environments, and have found that they deliver a variety of advantages, including:
-- Superior Sound Quality: The unique design of the Plantronics voice tube uses an omnidirectional microphone, which is less position sensitive than a noise-canceling microphone. Consequently, the voice tube is able to pick up the user's voice when it is positioned almost anywhere near the mouth, transmitting the voice loud and clear. Testing has also shown that a voice tube effectively minimizes background noise, except in very loud environments where a noise-canceling microphone would be appropriate. -- Ergonomics and Comfort: By design, voice tubes are very lightweight, so they are comfortable and easy to wear all day long. As with all Plantronics headsets, the ability to talk "hands-free" promotes more natural communications, better posture and a more ergonomically correct work environment. -- Cost Effective: Unlike headsets with a noise-canceling microphone, voice tubes do not have wires extending down the microphone boom, so are not subject to problems from wires that may become loose or disconnected. This, and the ability to replace the individual voice tubes rather than replacing the entire headset, makes a voice tube-equipped headset less susceptible to damage, and therefore more cost effective. -- Ease-of-Use: The voice tube's omnidirectional microphone design makes it easy for both new and experienced users to properly position the microphone for the best possible sound. This is especially important for agents that regularly put on and take off their headset.
AttiTubes color voice tubes are available in two sizes for compatibility with Plantronics most popular voice tube-equipped call center headsets: the Supra(R), Encore(R), DuoSet(R), TriStar(R) and Mirage(R) models. AttiTubes are currently available and can be purchased through Plantronics distributors or online at www.plantronics.com. Individual AttiTubes voice tubes are priced at $7.95. An AttiTubes Rainbow Pack is also available, containing the five color AttiTubes color voice tubes plus the clear model for only $34.95.
Plantronics introduced the first lightweight communications headset in 1962 and is recognized as the world leader in communications headsets. A publicly held company with more than 1,800 employees, Plantronics is the leading provider of headsets to telephone companies and the business community worldwide. Plantronics headsets are also used widely in many Fortune 500 corporations and have been featured in numerous motion pictures and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. Plantronics, Inc., headquartered in Santa Cruz, CA, was founded in 1961 and maintains offices in 18 countries. Plantronics products are sold and supported through a worldwide network of authorized Plantronics marketing partners. Information about the company and its products can be found at http://www.plantronics.com or by calling (800) 544-4660.
Note to Editors: Plantronics, Supra, Encore, DuoSet, TriStar and Mirage are registered trademarks of Plantronics, Inc. and AttiTubes is a trademark of Plantronics, Inc.