Pivotal Honors Exceptional CRM Customers at International User Conference; Pivotal Recognizes 11 Companies for Setting New Standards in CRM Innovation and Success.

WHISTLER, British Columbia--(BUSINESS WIRE)--Sept. 17, 1999--

Pivotal Corporation(NASDAQ:PVTL) Pivotal Corporation (NASDAQ: PVTL), a leading developer of e-customer relationship management (eCRM) solutions today announced the recipients of the 1999 Pivotal Innovator Awards. The honored companies - including Peregrine Systems, Seagate Software and Holophane Corporation - were recognised for achieving significant financial results, superior customer service and industry leadership through proven customer relationship management solutions.

"Daring to test new business ground, the Pivotal Innovator Award winners are solid examples of companies that are dedicated to relationship management and customer satisfaction through the use of Pivotal customer relationship management solutions and creative business thinking," said Norm Francis, president and CEO of Pivotal.

The awards were presented at a Pivotal's global user conference in Whistler, Canada where international industry leaders are gathered to discuss and shape the role of customer relationship management and e-business in the new Internet economy.

"E-relationships - the term used to describe business relationships that are built and sustained using Internet technology - are they way that business innovators manage their interactions with their employees, customers, and business partners today," said Francis. "These innovators are defining and demonstrating new models for customer relationship management that the rest of the business world will learn from and follow."

The winning innovators for 1999 are:

Ipswitch, Best e-Business Implementation

Ipswitch is using its e-customer management solution to track leads, manage campaigns and cross-sell. Web integration has resulted in improved targeted marketing, an increase in sales opportunities and significant savings.

Micrografx, Best Customer-focused Implementation

Micrografx is a leading global graphics software developer. The company is currently deploying Pivotal solutions as the core of its worldwide eCRM program. The solution is used to manage customer information from many parts of the world and offers Internet support to deliver around-the-clock service to its worldwide customer base.

NovaMed Eyecare Management, Best Partner-focused Implementation

NovaMed Eyecare Management is a physician practice management company specializing in eye care. The company is effectively using Pivotal's partner relationship solution to facilitate Internet-based collaboration with surgery centers across North America.

Intershop Communications Inc., Most Innovative Pivotal Implementation

Intershop has had remarkable results with its eCRM solution. As one of the world's leading providers of sell-side electronic commerce software., the company uses customer relationship technology to manage sales, inside sales, marketing, customer support, operations and administration.

Holophane Corporation, Best Customer Partnership

Doug Stang of Holophane Corporation has been personally involved in promoting and innovating the e-customer relationship management industry through keynote presentations, case studies, award submissions and web broadcasts. Mr. Stang was recognized for his significant contributions.

Addison Wesley Longman, Best Mobile Implementation

Addison Wesley Longman is one of the world's largest global educational publishers. The company's sales representatives previously worked from reports with information that was 30 days old. Now, the company manages customer relationships with real-time information updates.

Seagate Software, Best Customer Service Implementation

Seagate is one of the 50 largest software companies in the world. With their new e-customer relationship management solution, the company offers 24-hour support everyday to its worldwide customer. The company handles approximately 1000 calls a day.

Peregrine Systems, Best Worldwide Implementation

In under one year, Peregrine has implemented its e-customer relationship management solution to its world-wide sales force of 650 users in the US, Canada, UK, France, Germany, Belgium, Sweden, Denmark, Italy, Japan, South America, Australia. The company is using the solution to manage its global sales process including forecasting and reporting and centralizing customer information.

BottomLine Software, Biggest Return on Investment

Bottomline Technologies reports that use of Pivotal Relationship has allowed the company to increase sales, improve customer service and save more than $ 2.6 million. The company is a leading software and services company in the financial sector that provides enterprise-wide payment software and Internet-enabled payment information solutions to many leading Fortune 500 businesses and financial institutions worldwide.

Singapore Productivity and Standards Board, Best International Implementation

Singapore PSB is a highly progressive government agency in Singapore. The agency has implemented a customer relationship management system to manage relationships and encourage development in Sinagpore. A critical component of the agency's strategy is a product and services guide which consists of 3000 products that can be accessed via self-service kiosks and the Internet.

About Pivotal Corporation

Pivotal Corporation (NASDAQ: PVTL) develops and markets solutions that manage sales, marketing, and service relationships between employees, business partners and customers on Internet Relationship Hubs(TM). Its flagship product Pivotal eRelationship(TM) is the leading eCRM software application for companies standardized on Microsoft(R) BackOffice(R) and Internet platforms, with over 60,000 users licensed worldwide. In December 1998, Pivotal eRelationship earned Microsoft's Best Overall Customer Management Industry Solution Award.

Pivotal Corporation has over 300 employees and 550 customers worldwide, including Broadcast.com, Hewlett-Packard Co., Kimberly-Clark Corporation, USG Corporation, Intel Corporation, The Principal Financial Group and Sun Healthcare Group. Pivotal is a global organization with sales offices around the world and an international alliance network of value-added resellers, systems integrators and distributors. Pivotal products are sold through a worldwide network in 29 countries from more than 38 locations in North and South America, Europe, the Middle East, India, China, Japan, Australia and New Zealand. For more information about Pivotal and the Pivotal eRelationship family of eCRM solutions, visit www.pivotal.com.

(c) 1999 Pivotal Corporation. All rights reserved. Pivotal, Pivotal Relationship, Pivotal eRelationship and 360(degree) e-Customer Relationship Management are trademarks and/or registered trademarks of Pivotal Corporation. Microsoft, Windows, Windows NT, and BackOffice are trademarks and/or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.