Pipkins upgrades Vantage Point. (New Products).Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. Inc. has announced the addition of an intra-day schedule reoptimization feature to Vantage Point 8.0, the latest version of its workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software for call centers. The new feature can adjust the day's staffing schedule to compensate for employee absences, last-minute meetings or other issues, eliminating the need for manual rescheduling. The system also automatically alerts agents to the changes. Through a new "reoptimize" menu item in the scheduling screen, Vantage Point can update the current-day forecast, recalculate re·cal·cu·late tr.v. re·cal·cu·lat·ed, re·cal·cu·lat·ing, re·cal·cu·lates To calculate again, especially in order to eliminate errors or to incorporate additional factors or data. the day's staffing needs and modify agents' breaks, lunches and work assignments to reflect the day's altered circumstances. The new schedule will be optimized to have the least impact on user-defined service levels. Agents can be notified of the changes by e-mail or by posting the revised schedules on Pipkins' optional agent Web portal See portal. , called WAVE (Web Agent Viewing And Empowerment). This module enables agents to view and modify their schedules over the corporate network or the Internet with a standard Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , creating a paperless environment with no need to print and distribute schedules to hundreds of agents. Pipkins Vantage Point workforce management software forecasts workload and schedules staff in single or multisite callcenters using a proprietary optimization algorithm, advanced skill-based modeling and exclusive historical trend analysis that fine-tunes call volume forecasts for special events such as mail drops. Optional modules are available for realtime adherence monitoring, Web-based agent access, Web-based time and attendance and IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. scheduling support. Vantage Point is also available through WorkforceScheduling.com, Pipkins' Web-based subscription service. Vantage Point integrates with most major ACDs, e-mail response systems and other multimedia queuing devices for data collection across multiple sites and time zones. It also provides a full complement of default and custom reports, with an open system design that allows managers to access call center dat a using any thirdparty SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. reporting package. www.pipkins.com |
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