Pipkins offers WebAccess to view/modify schedules online, forms alliance with Syntoria.Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. Inc., a workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software and services supplier, now offers an online, do-it-yourself agent schedule viewing and modification system to dramatically reduce schedule-related overhead for contact centers. The WebAccess system can free supervisors of the need to print and distribute agent work schedules, can eliminate hours of administrative phone calls every week and aims to give agents control over routine scheduling tasks. WebAccess enables agents to view their work schedules, request modifications or vacations, sign up for overtime, exchange schedules with other agents and report absences over the corporate network or the Internet InternetPublicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the through a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Built-in electronic bulletin board and messaging systems Software that provides an electronic mail delivery system. It is made up of the following functional components, which may be packaged together or independently. Mail User Agent can be used to post trade requests and to facilitate agent-to-agent and agent-to-supervisor communication. Supervisors can manage the entire vacation planning process online, and they can approve or deny requests, make schedule changes and record exceptions with a click. [ILLUSTRATION OMITTED] In other company news, Pipkins has announced the formed strategic alliance with Syntora, Inc. to enable contact centers to deploy Pipkins' workforce scheduling software and Syntora's agent performance optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. tools in an integrated environment. Under the agreement. Pipkins' Vantage Point workforce management software will be integrated with Syntora's Agentivity suite of real-time agent productivity tracking, multimedia agent training and agent performance reporting tools. www.pipkins.com www.syntora.com |
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