Picazo OEMs VS1 Telephone System to Radiant Systems Inc.; Integration with the RapidFire Point-of-Sale System to Offer Powerful Restaurant Management Solution.

SAN JOSE, Calif.--(BUSINESS WIRE)--June 24 1998--Picazo Communications Inc. (www.picazo.com) announced today an agreement to manufacture a private label version of the popular VS1(TM) business telephone system for Radiant Hospitality Systems, a division of Radiant Systems Inc. (www.radiantsystems.com)(NASDAQ:RADS).

Radiant Systems is a recognized leader in technology solutions for the petroleum/convenience store, entertainment, food service and automotive industries. The VS1 system has been integrated with Radiant Hospitality Systems' RapidFire restaurant point-of-sale system, resulting in a turn-key restaurant management solution.

The VS1 system is a server-based telephone system with integrated voice mail, automated attendant and automated call distribution (ACD) functionality. By linking this highly customizable telephone system with the RapidFire system, which provides order tracking, cash control, complete delivery dispatch, inventory management, and customer database management, Radiant Hospitality Systems can now offer a restaurant owner a solution that controls every step in a delivery or carry-out food order.

"All Picazo products are designed to be adaptable to many different situations and business processes," stated Jose J. Picazo, president and CEO of Picazo Communications Inc.

"As the need to communicate with people and access information in a tightly integrated manner becomes more and more important for business, products based on industry standards and open architectures like our VS1 system will continue to grow in popularity. This agreement with Radiant Hospitality Systems demonstrates how two companies with different areas of expertise can work together to engineer a broad, packaged solution that offers great value."

"Radiant Hospitality Systems needed a strong, proven telephone system component for RapidFire that would be consistent with the existing functionality and be extensible in the future," said Kevin Eldredge, vice president, regional solutions group at Radiant Hospitality Systems.

"Picazo's willingness to do joint development with us and create a networked solution for our customers is consistent with our philosophy of offering enterprise-wide management solutions. Our products are designed so that our customers can achieve maximum profitability, growth and efficiency, while cutting operating, labor and inventory costs."

The integrated restaurant management system takes advantage of a number of the VS1 system features. Using Caller ID, when a customer calls to place an order, the restaurant worker can immediately recognize the caller. If the customer has ordered from the establishment before, the customer's order history can be instantly "popped" up onto the screen. This lets the restaurant establish a more personal relationship with their customers and provide a higher level of service.

If a restaurant has institutional or other types of key accounts, callers from these companies can be automatically routed to the management staff, bypassing the more junior front-line employees and thereby ensuring high quality service.

If a customer calls and all order takers are busy with other callers, the system can play "promotions-on-hold" to inform the customer about specials and other promotions. This keeps the customer engaged until they can be serviced, and consequently avoids hang-ups and lost business.

If a restaurant is not open at certain times, voice mail messages that are left for the management staff can cause a message to be sent to a pager, allowing for timely call backs.

The integrated system also provides comprehensive reporting on both in-bound and out-bound call traffic. A restaurant manager can quickly understand call patterns, identify busy periods and optimize staffing. The system keeps track of call routing, call duration and the number of callers who hang-up without reaching a restaurant employee. The system also reports on line utilization so that monthly expenses can be minimized.

Picazo Communications Inc. designs, develops and markets server-based telephone software and systems for small and medium sized businesses, specializing in highly integrated solutions.

With over 3,000 systems shipped, the company is a leader in this high-growth market. Picazo is headquartered in San Jose, with additional offices in Atlanta, Lenexa, Kan., Cleveland, and Los Angeles. Information about Picazo and its products can be found at http://www.picazo.com or by calling 800/464-3274.

Radiant Systems Inc. provides integrated technology solutions to retailers in the petroleum/convenience store, automotive, entertainment, and hospitality industries. These solutions include consumer-activated ordering, point of sale, back office management, headquarters management, and decision support systems.

Radiant Systems also provides a full range of solution design, implementation, and support services. Radiant Systems is headquartered in Atlanta and has installations in thousands of retail sites around the world. Information about Radiant Systems can be found at http://www.radiantsystems.com or by calling 800/676-1059.

Note to Editors: The Picazo(TM) VS1(TM) business telephone system was formerly known as the Dash Open Phone System. Other components in the VS1 product line have also been renamed. Please refer to the Picazo media kit for further information. Picazo, the Picazo logo, VS1 and SiteLink are trademarks or registered trademarks of Picazo Communications Inc.

    CONTACT: Picazo Communications Inc.
              Kristina Thompson, 913/888-7936 x465
              [e-mail]
               or
              Radiant Hospitality Systems
              Elizabeth Dimit, 503/645-0300 x1223
              [e-mail]