Phonetic Systems solutions available on Microsoft Speech Server 2004.

Phonetic Systems, a provider of realtime speech recognition solutions, has announced the availability of PhoneticOperator and Phonetic Receptionist on Microsoft Speech Server 2004 to deliver automated attendant and information retrieval applications to organizations of any size. These speech-activated applications will be available as part of a catalog of applications that are available to customers when they are deploying Speech Server. PhoneticOperator is a packaged horizontal speech application targeted to the large enterprise to provide faster, more accurate and scalable speech-enabled autoattendant, call routing and information retrieval functions. PhoneticOperator also supports dynamic changes to information without the need for speech tuning. For the customer, this means that speech tuning costs can be eliminated, overall customer satisfaction is improved and companies can receive a faster return on investment. Phonetic Receptionist is a scaled-down version of PhoneticOperator that offers affordable auto-attendant and directory look-up functions to small to mediumsized organizations. Both applications can help solve the customer-satisfaction issues created by telephone keypad navigation, long hold times and the operational cost issues related to adding additional staff to augment over-burdened operators.

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