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Phonetic Systems diversifies with new language offerings. (New Products).


Phonetic Systems, a provider of large and dynamic speech recognition solutions, has announced the availability of Dutch, UK English, Finnish, French, German, Hebrew and Spanish (European) languages for its version 5,0 Voice Search Engine. The VSE See DOS/VSE.

VSE - Virtual Storage Extended
 can be used for providing a variety of standalone speech-driven applications or it can be integrated into any platform or environment that lends itself to voice activation and search such as unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. , password reset or other call center applications to help improve satisfaction, reduce costs and enhance business communications. The VSE has the ability to search extremely large or highly dynamic datasets of information with automatic performance optimization. The VSE's technology was designed to provide specialized directory preparation techniques to automatically tune data for speech access regardless of how much new information is being added or how often. This helps eliminate the need for professional services or speech tu ning which can negatively impact a customer's total cost of ownership. The product is standards-based, with an open API.

www.phoneticsystems.com
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:May 1, 2003
Words:174
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