Phonetic Systems Partners with Natural MicroSystems To Deliver High-Performance Speech-Enabled Directory Search And Auto Attendant Solutions.FRAMINGHAM, Mass.--(BUSINESS WIRE)--June 28, 1999-- Phonetic Leverages Natural MicroSystems Alliance Generation Host-based NaturalRecognition to Support Industry's Only 1,000,000 Record Recognition Engine Natural MicroSystems (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :NMSS NMSS National Multiple Sclerosis Society NMSS Nuclear Material Safety and Safeguards NMSS New Model Special Schools NMSS Network Management Support Services ), the technology leader in Open Telecommunications(TM), today announced that Phonetic Systems, the leading provider of large database speech-enabled directory search and auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. solutions, has selected the company's Alliance Generation and NaturalRecognition platforms for Version 2.0 of its PhoneticOperator, PhoneticAttendant and DirectoryAssistant products. This next generation of the award-winning Phonetic Systems product line offers the ability to search and retrieve an unprecedented one million records in one database with speed and accuracy for speech enabled auto attendant, directory assistance, call routing, and information retrieval information retrieval Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links. functions. The Windows NT-based solutions take advantage of the superior echo cancellation, silence and barge-in detection of the Natural MicroSystems Alliance Generation platform. These features, combined with Phonetic Systems' powerful database search engine and unique speech recognition technology, provide exceptional speed and accuracy, while supporting the very large directory databases found in Fortune 500 enterprises and telcos. "Our customers are eager to realize both the economic and increased customer satisfaction benefits of sophisticated speech enabled directory search and auto-attendant solutions," said Mark Bannon, Vice President of Sales and Marketing for Phonetic Systems. "Natural MicroSystems' exceptional technology, combined with our telco quality patented speech recognition products, enables us to meet the high-performance requirements and demands of our customers." Natural MicroSystems Alliance Generation full duplex voice processing platforms combine call-control, including TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. support, echo cancellation, barge-in and silence detection, and CT Access, the company's integrated development environment See IDE. integrated development environment - interactive development environment , to provide a high-performance platform for robust IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and speech recognition solutions. "The market for sophisticated host-based speech recognition solutions is growing rapidly," said Anne Simoneau, Natural MicroSystems product marketing manager. "Phonetic Systems is clearly focused on providing a very high quality solution for demanding customers, and that's where our platforms shine." About Phonetic Systems Phonetic Systems, Inc. is the leader in the innovation, development and deployment of state-of-the-art, speech-enabled, telephony-based directory search solutions. The company's breakthrough software line, which includes Phonetic Systems DirectoryAssistant, PhoneticOperator and PhoneticAttendant, provides superior speed and accuracy in real-time directory searches that scale from a few records to more than 1,000,000 records per database. Phonetic Systems' solutions include speech-enabled automated attendant, public and corporate directory assistance, information retrieval and transaction-oriented applications. All of Phonetic Systems' products have been engineered to perform with live operator class consistency providing organizations with true 7 x 24 speech-enabled solutions, yielding dramatic reductions in operational costs while increasing overall customer satisfaction. For more information, visit the Phonetic Systems web site at www.phoneticsystems.com. About Natural MicroSystems Natural MicroSystems (NASDAQ:NMSS), based in Framingham, Mass., is the technology leader in Open Telecommunications, providing hardware and software technologies and consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for developers of high-value telecommunications solutions. The Company's state-of-the-art technology and NaturalEdge Portfolio of Services and Support enable a growing international network of OEMs, VARs, systems integrators and service providers to reduce time to market, leverage development resources, and offer truly global communications products. Natural MicroSystems products are installed in more than 40 countries worldwide. Founded in 1983, Natural MicroSystems developed the first PC-based telephony product to utilize digital signal processor A digital signal processor (DSP) is a specialized microprocessor designed specifically for digital signal processing, generally in real-time computing. Characteristics of typical Digital Signal Processors
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9002 certification. More information on the company is available at http://www.nmss.com. Natural MicroSystems and Open Telecommunications are trademarks of Natural MicroSystems Corp. Alliance Generation is a registered trademark of Natural MicroSystems Corp. MVIP is a trademark of GO-MVIP, Inc. All other product or corporate references are trademarks or registered trademarks of their respective companies. |
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