Phonetic Systems' Voice Search Engine Recognized With Editors' Choice Award from Customer Inter@ction Solutions.Business Editors/High-Tech Writers BEDFORD, Mass.--(BUSINESS WIRE)--Aug. 19, 2002 Magazine Honors Dynamic Speech Recognition Solution for Carriers and Enterprise Phonetic pho·net·ic adj. 1. Of or relating to phonetics. 2. Representing the sounds of speech with a set of distinct symbols, each designating a single sound. Systems today announced that Version 5.0 of its Voice Search Engine(TM) (VSE See DOS/VSE. VSE - Virtual Storage Extended (TM)) was recognized with the Editors' Choice Award from Customer Inter@ction Solutions(TM) magazine. Phonetic Systems is a leading provider of voice-enabled directory search solutions for large and dynamic data sources and directories. The company currently supports 10,500,000 unique directory listings and more than 225,000,000 calls per year across its live deployments. The Editors' Choice Award is selected by Customer Inter@ction Solutions editors to recognize exemplary products and solutions in the customer contact center marketplace. JD Howard, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Phonetic Systems, said, "We are honored to be recognized by Customer Inter@ction Solutions for our VSE technology. This recognition illustrates Phonetic Systems' achievement in voice-enabling highly dynamic data in large enterprise and carrier directories. Our ability to instantly access active data with speech allows our customers to better leverage application servers, business portals and business intelligence while increasing customer satisfaction and reducing operational costs." Version 5.0 of Phonetic Systems' VSE is used to power voice-automated applications, including automated carrier directory assistance, call routing, virtual calling cards, conferencing, toll fraud protection and paging; as well as call center applications such as secure voice access, business continuity coordination and information retrieval information retrieval Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links. . With an open API Open API (often referred to as OpenAPI) is a word used to describe sets of technologies that enable websites to interact with each other by using SOAP, Javascript any other web technology. , the VSE can integrate speech recognition into any network, hardware or operational support system. About Phonetic Systems Founded in 1994, Phonetic Systems is the world leader in voice-enabling large and dynamic directories. The company's patented Voice Search Engine(TM) (VSE(TM)) is radically different than traditional speech recognition and is designed specifically for voice searching extremely large directories of more than 1,000,000 records. It is the only proven speech technology suitable for automating telecom carrier directory assistance. Phonetic Systems dominates the large-scale, enterprise voice-enabled directory space with applications such as speech-driven auto attendants The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. , speaker verification and self-service information centers. Phonetic Systems' blue chip customer list includes hundreds of organizations such as Microsoft, Procter & Gamble, Bank of New York The Bank of New York, abbrieviated to BNY, was a global financial services company that existed until its merger with the Mellon Financial Corporation on July 2, 2007.[1] The bank now continues under the new name of The Bank of New York Mellon Corporation. and FannieMae. Phonetic Systems' headquarters are in Bedford, Massachusetts Bedford is a town in Middlesex County, Massachusetts, United States. It is within the Greater Boston area, some 15 miles north-west of the city of Boston. The population of Bedford was 12,595 at the 2000 census. . For additional information and to try a demonstration, visit www.PhoneticSystems.com. All trademarks or registered trademarks are the properties of their respective companies. |
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