Phonetic Systems' Voice Search Engine 5.8 Breaks Deployability Barriers in Carrier, Call Center and Enterprise Speech Applications.NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Phonetic Systems Proves Market Leadership By Becoming the Leading Technology Choice for Carriers; Enterprises and Call Centers Reap Rewards of having Easy to Deploy and Maintain Speech Applications Phonetic Systems, the leading provider of large and highly dynamic speech recognition solutions, today announced a major upgrade to its patented speech recognition technology which is the core foundation of its market-leading Enterprise, Call Center and Carrier speech applications. Version 5.8 of the Voice Search Engine (VSE See DOS/VSE. VSE - Virtual Storage Extended ) is an open and standards based speech recognition engine which excels at powering applications requiring large and dynamic grammars. It includes a number of product enhancements such as industry leading performance analysis tools, platform robustness, improved tools for database normalization Database normalization is a technique for designing relational database tables to minimize duplication of information and, in so doing, to safeguard the database against certain types of logical or structural problems, namely data anomalies. , and improved multi-modal support. With VSE 5.8, companies can accelerate time to market, simplify their application maintenance, lower costs and increase performance. Market Leadership and Customers drive VSE 5.8 Enhancements and Features With years of science and engineering behind it, VSE 5.8 is quickly becoming the de facto [Latin, In fact.] In fact, in deed, actually. This phrase is used to characterize an officer, a government, a past action, or a state of affairs that must be accepted for all practical purposes, but is illegal or illegitimate. speech technology of choice for carriers and large enterprises. Executing on its strategy to provide carriers with speech automated public Directory Assistance (DA) and enhanced services, the company has been awarded more than eight carrier DA contracts, allowing them to leap ahead of the competition in terms of percentage of deals won. This significant achievement highlights the company's commitment and investment in developing innovative technology and their escalating momentum in the speech industry. The company has also dominated large scale enterprise and call center directory applications with hundreds of leading companies choosing to use Phonetic Systems' VSE to deliver large scale directory-based speech solutions--such as automated attendant, address change, and portal applications--that require little maintenance. One of the principal motives for customers choosing Phonetic Systems is that applications work out of the box without any manual tuning of grammars in order to keep applications working at optimum levels and therefore delivers a better ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). model. Phonetic Systems' success and extensive experience in large scale deployments cannot be underestimated. The expanded capabilities of VSE 5.8 are a direct result of working with customers (like AT&T, Bank of NY, Procter & Gamble, Fonecta, Pelephone and others) to determine how to better improve the technology. Like previous versions, V5.8 delivers solutions that are quick to deploy, easy to maintain, provide a quick ROI and that deliver more flexible features for customers to better leverage their investments in speech. Customers report record-breaking paybacks in as little as six months. VSE 5.8 offers the following features: Enhanced Support for National Directory Assistance Tools, processes and features have been added into VSE 5.8 to support full automated National DA for businesses, government, residential and reverse DA listings. In the area of database performance, enhancements have been made in aliasing In computer graphics, the stair-stepped appearance of diagonal lines when there are not enough pixels in the image or on screen to represent them realistically. Also called "stair-stepping" and "jaggies." See anti-aliasing. , normalization In relational database management, a process that breaks down data into record groups for efficient processing. There are six stages. By the third stage (third normal form), data are identified only by the key field in their record. and rule generation. For database editing, additional tools for sorting and updating a GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. are now available. New tools have also been developed for expanded locality creation and NDA (Non Disclosure Agreement) An agreement signed between two parties that have to disclose confidential information to each other in order to do business. In general, the NDA states why the information is being divulged and stipulates that it cannot be used for any database preparation, update and distribution and session log analysis. These lead to overall ease in supporting large geographically diverse data sets. Enhanced Features for Call Center and Enterprise Applications VSE 5.8 further streamlines maintenance of applications and provides the essential features of a managed service for the price of a conventional service. New automated processes for professional recordings and system analysis keep customers' applications running smoothly. For automated attendant and operator services applications, there is now the opportunity to choose between having a male or female voice answering a company's calls allowing for improved customization and flexibility. Support for Partners New features and tools in VSE 5.8 make speech applications even easier to deploy for partners. Some of the enhancements include: Open API for better ability to customize and achieve greater levels of redundancy and scalability, new testing tools for testing applications with other 3rd party platforms, multimodal Two or more modes of operation. The term is used to refer to a myriad of functions and conditions in which two or more different methods, processes or forms of delivery are used. On the Web, it refers to asking for something one way and receiving the answer another; for example requesting support for both voice and text searches, and XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. support. Partners that benefit from VSE 5.8 include Envox, Voice Genie, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , V-Enable, Volt Delta, Telcordia, Soleo, XTEND, DCC (1) (Direct Cable Connection) A Windows 95/98 feature that allows PCs to be cabled together for data transfer. DCC actually sets up a network connection between the two machines. , and others. Additional Features and Capabilities Additionally, VSE 5.8 includes the following features and capabilities which benefit all customers and partners: --Performance Analysis Tools - The VSE 5.8 performance analysis process boasts the best in the industry. New tools deliver improved automated analysis and logging tools for ensuring superior levels of accuracy. Automated processes monitor and analyze a customer's system performance allowing for proactive maintenance and improvements. --Architecture - VSE 5.8 offers increased reliability, scalability and the robustness. A modular, distributed approach sits like an ecosystem and automates the transfer of voice and data between the database, switch and workstation. It will run on either Windows OS or LINUX Redhat 9.0 and supports VXML See VoiceXML. 2.0, SNMP (Simple Network Management Protocol) A widely used network monitoring and control protocol. Data are passed from SNMP agents, which are hardware and/or software processes reporting activity in each network device (hub, router, bridge, etc. and SNMP viewer. --Improved Speech Recognition and Accuracy - There is increased accuracy in quickly identifying intended requests and completing calls regardless of connection, accent, and environmental factors from analog, digital, wireless and/or VoIP interfaces. VSE 5.8 has improved proactive data tuning and filtering to boost search performance and bulls-eye processing is accurate enough to not require confirmation. Digit recognition is improved with better recognition of digit pairs and triple digits. This is helpful in recognizing numbers for directory assistance, account numbers and other number lookups. The VSE can function as both a phoneme phoneme Smallest unit of speech distinguishing one word (or word element) from another (e.g., the sound p in tap, which differentiates that word from tab and tag). The term is usually restricted to vowels and consonants, but some linguists include differences of pitch, decoder and a small grammar decoder. As a small grammar decoder, it will get a grammar in GRXML format along with semantic tagging and create an HMM HMM heavy meromyosin. network. --New Language Development - VSE 5.8 dramatically improves the rapidity to which new languages can be developed. A new language can be developed in as little as six weeks. VSE 5.8 currently supports English, French, German, Spanish, Finnish, Dutch, French Canadian, French Canadian English, UK English, US Spanish, Hebrew and additional languages are currently in development. Through participation in the SpeechDat Across Latin America (SALA) II program, additional South American will be developed. "We are committed to providing our customers with the performance and reliability they require for successful Speech implementations," said John McCready, vice president of marketing at Phonetic Systems. "With VSE 5.8, we continue to provide standards based solutions that are easy to deploy and help our customers improve customer service, slash operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. and that leverage their existing investments." About Phonetic Systems Phonetic Systems delivers real-time speech recognition solutions that use the power of voice to increase productivity and improve customer service. Customers and partners worldwide use Phonetic Systems' Voice Search Engine (VSE) to automate a range of applications like carrier directory assistance, voice access to CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications, password management, automated attendant and more. The VSE, a unique and standards-compliant speech recognition engine, can instantly search on highly dynamic and unlimited grammar sizes. Phonetic Systems dominates large-scale speech deployments with leading carriers and enterprise customers including AT&T, Bank of NY, Continental Airlines, Novartis, and Pelephone. Phonetic Systems' US headquarters are in Billerica, Massachusetts, with global offices in the UK and Israel. More information: www.PhoneticSystems.com. |
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