Phoenix Technologies Deploys salesforce.com CRM across Four Continents, in Five Languages.Business Editors/High-Tech Writers
SAN FRANCISCO--(BUSINESS WIRE)--March 29, 2004
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Maintain Its Global Marketing, Customer Service and Sales Success
Salesforce.com, the global leader in on demand customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) services, today announced that Phoenix Technologies (Nasdaq:PTEC PTEC Pinellas Technical Education Centers (Clearwater, FL)
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PTEC Page Table Edit Control ) has implemented salesforce.com Winter '04 across its worldwide marketing, sales and customer service organizations. Phoenix selected salesforce.com for state-of-the-art functionality, including customizable dashboards and strong contract management capabilities, and the ability to deliver an exceptional native-language user experience for teams throughout Asia, Europe and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . To further increase the impact of on demand CRM, Phoenix plans to integrate salesforce.com and its Oracle ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. system to provide real time, anywhere access to its extensive product book and price lists.
"Salesforce.com delivers a number of key features, including dashboards and contract management capabilities, that give us a significant competitive edge," said Cliff Bell, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations.
(Chief Information Officer) The executive officer in charge of information processing in an organization. , Phoenix Technologies. "And it delivers them in local languages, which is particularly important for our company because we do more than half our business outside the US. We have a great appreciation for CRM success, having been in business for 25 years. Maintaining our market leadership depends on the global capabilities and sophisticated functionality that only salesforce.com can deliver."
Salesforce.com multi-language capabilities are a perfect fit for the Phoenix focus on global selling. Employees access the on demand CRM service in English, Japanese and Korean, as well as both traditional and simplified Chinese, to track and manage information on international customers and opportunities.
Phoenix users have been able to gain an edge in a competitive marketplace through the extensive feature set salesforce.com provides for integrated sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , customer service, marketing automation and contract management. Phoenix executives and managers access dashboards that consolidate information from multiple sources worldwide to deliver a single real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. overview of the global business. Phoenix has enhanced its insight into sales, marketing and service effectiveness, and it can easily measure benchmarks around critical corporate metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. and data.
Salesforce.com's contract management capabilities have put it at the center of Phoenix's deal approval process. Sales, marketing, finance and legal users access custom fields to easily track and report on approval stages, reducing administration costs and speeding the process for managing approvals and closing deals. With salesforce.com, Phoenix has improves access to necessary data, including marketing campaign to post-sale, so the company can best serve its global customers.
"Salesforce.com is the proven leader in on demand CRM," said Marc Benioff Marc Benioff (b. 1964) is Chairman & CEO of Salesforce.com, a leading CRM company he founded in March 1999. Born Marc Russell Benioff on September 25, 1964 in San Francisco, California USA. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and chairman, salesforce.com. "We reached this position through our commitment to helping each of our 9,000 customers enhance their own market position through CRM success. Salesforce.com delivers the user experience, global capabilities and state-of-the-art functionality that help global businesses like Phoenix Technologies realize their goals."
Salesforce.com allows for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. Salesforce.com also recently announced sforce 2.0, the next generation of the salesforce.com on demand application server. Open, secure and reliable, the sforce 2.0 on demand application server is the world's first platform for customizing, integrating and extending salesforce.com to meet specific business needs.
Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMC TMC Technology Marketing Corporation (Norwalk, Connecticut)
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TMC Traffic Management Center Labs, Top 10 CRM Implementation from Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. , InfoWorld's 2001 CRM Technology of the Year, Forbes Magazine's "Best of the Web" and a Webby See WBI. Business Award. The company has more than 9,000 customers and 130,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , with offices in Europe and Asia. For more information please visit www.salesforce.com or call 1-800 NO-SOFTWARE.
Founded in 1979, Phoenix Technologies (Nasdaq:PTEC) helped launch the digital revolution when it created the industry's leading machine-independent BIOS software, which ships in more than 100 million new systems each year. Phoenix leveraged that core-level experience to develop Core System Software, which moves beyond BIOS for the age of networked devices. Today, Phoenix solutions activate, secure, connect, and recover the world's best-known systems. These solutions operate from the Phoenix Core Managed Environment (cME), where they're built in and protected from viruses, user errors, hackers, and corruption. Phoenix is headquartered in Milpitas, Calif. USA (Silicon Valley), with offices in global business and technology centers. For more information about Phoenix Technologies, visit our Web site at www.phoenix.com.
Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California “San Francisco” redirects here. For other uses, see San Francisco (disambiguation).
The City and County of San Francisco (EN IPA: [sænfrənˈsɪskoʊ] . Phoenix and Phoenix Technologies are registered trademarks of Phoenix Technologies Ltd. Other names used may be trademarks of their respective owners.