Philadelphia Suburban Receives Top Rankings from Pennsylvania Public Utility Commission for Consumer Services.BRYN MAWR Bryn Mawr (brĭn mär), uninc. town (1990 est. pop. 10,000), Montgomery co., SE Pa., a residential suburb of Philadelphia. It is the seat of Bryn Mawr College (for women), opened in 1885 by the Society of Friends. , Pa.--(BUSINESS WIRE)--Nov. 10, 1997-- PSW's A Helping Hand program highlighted Philadelphia Suburban Water Company (PSW (Program Status Word) A hardware register that maintains the status of the program being executed. ) was recognized for having the lowest consumer complaint ratio of any water utility in the state, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a report recently released by the Pennsylvania Public Utility Commission (PUC (Public Utility Commission) A regulatory body in every state in the U.S. that governs public utilities within its jurisdiction such as electricity, gas, oil, sewer, water, transportation and telephone service. Some states call it the Public Service Commission (PSC). ). PSW's innovative A Helping Hand program, which assists low-income, payment-troubled customers, was highlighted by the PUC, as well, for its "...cost-effective..." ways in helping participants (customers) reduce their water usage, pay their bills, and decrease their arrearage ARREARAGE. Money remaining unpaid after it becomes due as rent unpaid interest remaining due Pow. Mortgages, Index, h.t.; a sum of money remaining in the hands of an accountant. Merl. Rep. h.t.; Dane's Ab. Index, h.t. . Begun in 1994 as a pilot program in Delaware County Delaware County is the name of six counties in the United States of America:
The 1996 Utility Consumer Activities Report and Evaluation prepared by the PUC's Bureau of Consumer Services (BCS (1) (The British Computer Society, Swindon, Wiltshire, England, www.bcs.org) The chartered body for information technology professionals in the U.K., founded in 1957. ) evaluates electric, gas and water utilities in Pennsylvania. Based upon various key factors, PSW continues to demonstrate its commitment to excellence in customer service. "We are pleased to maintain our status of having the lowest rate of consumer complaints for five consecutive years," PSW Chairman Nicholas DeBenedictis remarked, "and we are especially proud of our A Helping Hand program, which truly assists those in need." Customers enrolled in this program receive a free in-home inspection by a trained representative who provides water conservation education and identifies minor plumbing problems that may cause customers to have higher water bills than necessary. PSW pays for minor water conservation-oriented repairs, as well. Funding for this program is provided in part by charitable contributions from PSW's customer base, who may make donations to this program. PSW annually sends a bill stuffer explaining A Helping Hand and asking for donations to support this worthwhile program to each of its 300,000 customer accounts. PSW is the nation's third largest investor-owned water utility, and serves approximately 900,000 residents in 93 municipalities in Delaware, Montgomery, Chester and Bucks Counties in southeastern Pennsylvania. CONTACT: Philadelphia Suburban Water Donna Alston, director, Corporate Communications, 610/645-1095 |
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