Persay First to Deploy FreeSpeech(TM) Biometric Speaker Verification in VoIP Contact Center; Provides Seamless, Second Factor Authentication and Enhanced Risk Management for Phone Banking.TEL AVIV Tel Aviv (tĕl əvēv`), city (1994 pop. 355,200), W central Israel, on the Mediterranean Sea. Oficially named Tel Aviv–Jaffa, it is Israel's commercial, financial, communications, and cultural center and the core of its largest , Israel -- Persay Ltd. (www.persay.com), the leading provider of biometric speaker verification technology, announced today it will deploy its unique FreeSpeech(TM) biometric speaker verification system in Bank Leumi's VoIP contact center. This deployment extends the bank's existing FreeSpeech(TM) system and will support its new VoIP contact center. The deployment will be performed in cooperation with IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. Israel. FreeSpeech(TM) is the ultimate tool for managing operational risks and fighting identity theft in contact centers. FreeSpeech(TM) transparently authenticates the bank's customers while they are engaged in a conversation with the contact center agent. The system monitors the customer's voice in real time and compares it to the customer's pre-enrolled voiceprint A sample of a person's voice to be used for voice recognition or security systems. , acquired from previous calls to the contact center. FreeSpeech(TM) also performs blacklist (1) A list of e-mail addresses of known spammers. See spam, spam filter, Blacklist of Internet Advertisers, greylisting and blackholing. Contrast with white list. (2) A list of Web sites that are considered off limits or dangerous. checks on voiceprints created from fraudulent calls. New VoIP contact centers can benefit from this software-only product that minimizes installation efforts and hardware expenses. The fact that FreeSpeech(TM) enrolls and verifies the customers in the background of the call makes it extremely easy to deploy from an operational standpoint. "Bringing speaker verification to financial contact centers and enabling multi-factor security is a major step forward," says Persay's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Almog Aley-Raz. "The recent regulatory guidelines as well as the growing number of cases of identity fraud are leading major financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. to search for multi-factor security. While there are several solutions in the market that cover e-Banking services, traditional phone banking is still very vulnerable. We are extremely happy to work with IBM Global Services and Bank Leumi, building the world's first text independent speaker verification system for VoIP contact centers." About FreeSpeech(TM) FreeSpeech(TM) is the most advanced text-independent, language and accent independent biometric speaker verification platform. Based on state-of-the-art algorithms and utilizing .Net and web technology, FreeSpeech(TM) easily integrates with CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems adding a new dimension of security. FreeSpeech(TM) scales up to any required capacity and supports multi-site contact centers with no single point of failure. The system was successfully integrated with leading CTI and CRM systems such as Genesys and Siebel. Visit Persay's website for more information about FreeSpeech(TM). About Persay Persay Ltd. is a leading provider of advanced biometric speaker verification products. Persay's technology relies on the biometric power of voice to verify speakers' identity. Persay's products have been deployed by leading financial services, telecom operators, enterprises and law enforcement agencies A law enforcement agency (LEA) is a term used to describe any agency which enforces the law. This may be a local or state police, federal agencies such as the Federal Bureau of Investigation (FBI) or the Drug Enforcement Administration (DEA). worldwide. Persay is a spin-off of Verint Systems Inc. (Nasdaq:VRNT) with headquarters in Tel Aviv with a network of partners and representatives worldwide. |
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