Periphonics and Sixbell Supply Technology for Prepaid Wireless Services to Telefonica Companies in Chile and Brazil.BOHEMIA, N.Y. and SANTIAGO, Chile--(BUSINESS WIRE)--Oct. 26, 1999-- Periphonics Corporation, a leading worldwide provider of products and services for call processing In telecommunication, the term call processing has the following meanings:
Telefonica provides prepaid services to some 1,500,000 subscribers via its operating companies Telerj, Telebahia, Telerguipe, and Telest. Telecentro Oeste provides service to some 350,000 subscribers via its operating companies Teleacre, Teleron, Telemat, Telegoias, Telebrasilia, and Telems. Startel, Chile has an estimated customer base of some 500,000 subscribers. The technology platforms installed at each carrier incorporate a highly flexible prepaid software package developed by Sixbell and Periphonics IVR technology enabled for Signaling System 7 (SS7) networks. Pablo Caram, International Commercial Manager at Sixbell, says, "The platforms combine high performance and flexibility with excellent economies. Our unique integration of Periphonics technology, SS7 signaling and mobile switching capabilities yields a price-performance combination unrivaled in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. ." Thanks to a rapid turnaround from delivery to production, the systems generate an early return on investment. According to Caram, fast evolving telecoms markets in Latin America demand not only high quality technology, but also extremely short lead times to service introduction. "This highlyompetitive market rewards speed and agility in a vendor as much as it rewards technological savvy," said Caram of the Latin American telecoms market. Pre-paid cellular services are an important competitive weapon as well as a revenue creator. The product addresses a new segment of cell phone users that would otherwise not qualify for traditional credit-based services. Prepaid also eliminates collection problems because it requires payment up front. According to Hugh Gilenson, Periphonics' Regional Sales Manager for Latin America, prepaid is one of many enhanced services that can be operated on Periphonics' platform. "The advantage of using the Periphonics IVR as the technology platform for the prepaid cellular package is significant economies of scale." According to Gilenson, "Customers use the Periphonics platform not only for prepaid cellular services, but also for a variety of customer care applications. The platform's ability to accommodate multiple services gives customers a fast return on investment and efficient utilization of resources." Pre-paid services based on technology from Periphonics and Sixbell are currently offered by Startel (Chile), Telefonica (Brazil), and Telecentro Oeste (Brazil). Startel and Telefonica Brazil are owned by Telefonica Internacional, the holding company established by Telefonica of Spain to operate its Latin American subsidiaries. About Periphonics Periphonics Corporation is a global leader in the development, marketing and support of products and professional services for Computer Telephony Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) and Telecom Enhanced Network Services. The Company's products and services utilize such technologies as interactive voice response (IVR), advanced speech processing with large vocabulary recognition, natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as and text-to-speech, as well as interactive processing via Web browsers, messaging, and fax. Periphonics also provides comprehensive professional services including project management, software application development, call center integration and script and grammar development. The Company's products and professional services help its customers enhance their customer service offerings, increase caller satisfaction, reduce operating costs and often create new revenue opportunities by automating call and transaction processing. Periphonics is an ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001/TickIT registered company with systems installed in more than 50 countries. For further information, visit our site on the World Wide Web at www.peri peri (pēr`ē), in Persian mythology, supernatural being. Peris were said to be fallen angels who were denied paradise until they did penance. Originally agents of evil, in later mythology they were identified as benevolent spirits. .com About Sixbell Sixbell is Chile's leading integrator of call center solutions and value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. services platforms. Serving Chile's leading telcos and financial institutions, Sixbell analyzes its customers' call center requirements and implements an integrated "best-of-breed" solution. Among the solution components offered by Sixbell are Periphonics (IVR), BCS (1) (The British Computer Society, Swindon, Wiltshire, England, www.bcs.org) The chartered body for information technology professionals in the U.K., founded in 1957. (ACD/PBX), Mosaix (Predictive Dialer), Octel (Voice Mail), and ADC (1) See A/D converter. (2) (Apple Display Connector) A peripheral connector from Apple that combines digital video display, USB and power in one cable. Newnet. For further information, visit our site on the World Wide Web at www.sixbell.cl. |
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