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PeopleSoft Unveils Next Generation Portal for CRM; Pure Internet Customer Portal Will Build Loyalty.

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Businesses will be able to build win-win relationships with their customers through the PeopleSoft (Nasdaq:PSFT) Customer Portal.

Today PeopleSoft unveiled a next-generation portal for Customer Relationship Management (CRM). The PeopleSoft Customer Portal is designed for quick deployment, and to improve customer satisfaction and retention while dramatically lowering service costs.

The PeopleSoft Customer Portal will be the access point for an array of PeopleSoft eCommerce and CRM applications and include real-time integration to supply chain applications to capture, store, and update critical customer information. This will allow businesses to simplify customer management and reduce order administration and service costs, while customers will be able to access all the information they need, anyplace, anytime.

The solution represents what Gene Alvarez of the META Group has called "the next generation of Customer Self-Service solutions," which "will consist of portal, personalization, customer self-service technologies in one integrated package supported by a strong Customer Relationship Management and robust fulfillment systems."

The PeopleSoft Customer Portal is currently expected to be available in December of 2000.

The PeopleSoft Customer Portal will be easy to implement, and can deliver a web experience tailored to an individual's specific information needs. The portal's content will be changeable based on business rules, user profiles, and customer roles. For example, products and advertising could be targeted at customers based on their profiles or purchasing histories. Content could also be translated according to a customer's preferred language, and customers can arrange their homepage like popular consumer portals. This will allow customers to see summaries of business transactions, such as order fulfillment information, the moment they sign-on to their home page.

In addition, the solution will integrate readily with PeopleSoft Supply Chain Management applications, allowing customers to create orders, check and reserve inventory, view order status in real-time, create and track service requests and warranty contracts, and sign up for product and information subscriptions. Customers will be able to view their account balances, recent transactions, and payment history, as well as verify invoices and make payments on invoices and account balances online, in real-time. The solution will have the ability to email and notify customers for key events or action items, such as due dates for pending invoices.

Integration with PeopleSoft's supply chain applications will also allow businesses to accurately match supply with demand, and present a single face to customers through multiple sales channels. Integration with PeopleSoft's pure internet eBusiness analytics applications will enable companies to conduct sales- and service-level analyses and measure the effectiveness of promotional activities.

"The PeopleSoft Customer Portal has been designed to change the way businesses interact with their customers over the web," said Mike Frandsen, vice president and general manager of PeopleSoft's Supply Chain Management division. "Companies will be able to provide highly responsive service and generate business with new and existing customers, while dramatically reducing sales and service costs. This enables businesses to leverage the internet as a valuable tool for building profitable relationships."

About PeopleSoft

PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft employs more than 7,900 people worldwide, including 2,400 eBusiness consultants. More than 4,600 organizations in 107 countries run on PeopleSoft eBusiness applications.

PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright (c) 2000 PeopleSoft, Inc. All rights reserved.
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Publication:Business Wire
Date:Oct 23, 2000
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