PeopleSoft Unveils Next Generation Portal for CRM; Pure Internet Customer Portal Will Build Loyalty.Business Editors & Technology WritersLOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. & ORLANDO Orlando, city, United States Orlando (ôrlăn`dō), city (1990 pop. 164,693), seat of Orange co., central Fla., in a lake region; inc. 1875. In a citrus fruit and farm area, it is one of the world's most visited vacation spots. , Fla.--(BUSINESS WIRE)--Oct. 23, 2000 Businesses will be able to build win-win relationships with their customers through the PeopleSoft (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ) Customer Portal. Today PeopleSoft unveiled a next-generation portal for Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). The PeopleSoft Customer Portal is designed for quick deployment, and to improve customer satisfaction and retention while dramatically lowering service costs. The PeopleSoft Customer Portal will be the access point for an array of PeopleSoft eCommerce and CRM applications and include real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. integration to supply chain applications to capture, store, and update critical customer information. This will allow businesses to simplify customer management and reduce order administration and service costs, while customers will be able to access all the information they need, anyplace an·y·place adv. To, in, or at any place; anywhere. See Usage Note at everyplace. Adv. 1. anyplace - at or in or to any place; "you can find this food anywhere"; (`anyplace' is used informally for `anywhere') anywhere , anytime. The solution represents what Gene Alvarez of the META Group has called "the next generation of Customer Self-Service solutions," which "will consist of portal, personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. , customer self-service technologies in one integrated package supported by a strong Customer Relationship Management and robust fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. systems." The PeopleSoft Customer Portal is currently expected to be available in December of 2000. The PeopleSoft Customer Portal will be easy to implement, and can deliver a web experience tailored to an individual's specific information needs. The portal's content will be changeable based on business rules, user profiles, and customer roles. For example, products and advertising could be targeted at customers based on their profiles or purchasing histories. Content could also be translated according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a customer's preferred language, and customers can arrange their homepage like popular consumer portals. This will allow customers to see summaries of business transactions, such as order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment information, the moment they sign-on to their home page. In addition, the solution will integrate readily with PeopleSoft Supply Chain Management applications, allowing customers to create orders, check and reserve inventory, view order status in real-time, create and track service requests and warranty contracts, and sign up for product and information subscriptions. Customers will be able to view their account balances, recent transactions, and payment history, as well as verify (1) To prove the correctness of data. (2) In data entry operations, to compare the keystrokes of a second operator with the data entered by the first operator to ensure that the data were typed in accurately. See validate. invoices and make payments on invoices and account balances online, in real-time. The solution will have the ability to email and notify customers for key events or action items, such as due dates for pending invoices. Integration with PeopleSoft's supply chain applications will also allow businesses to accurately match supply with demand, and present a single face to customers through multiple sales channels. Integration with PeopleSoft's pure internet eBusiness analytics applications will enable companies to conduct sales- and service-level analyses and measure the effectiveness of promotional activities. "The PeopleSoft Customer Portal has been designed to change the way businesses interact with their customers over the web," said Mike Frandsen, vice president and general manager of PeopleSoft's Supply Chain Management division. "Companies will be able to provide highly responsive service and generate business with new and existing customers, while dramatically reducing sales and service costs. This enables businesses to leverage the internet as a valuable tool for building profitable relationships." About PeopleSoft PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. platform. PeopleSoft employs more than 7,900 people worldwide, including 2,400 eBusiness consultants. More than 4,600 organizations in 107 countries run on PeopleSoft eBusiness applications. PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright (c) 2000 PeopleSoft, Inc. All rights reserved. |
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