PeopleSoft Enterprise HelpDesk Receives Prestigious IT Service Management and Support Certification.PLEASANTON, Calif. -- PinkVerify(TM) Certification of ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (R) Compatibility Demonstrates PeopleSoft's Commitment to IT Service Management Best PracticesPeopleSoft, Inc. (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ) today announced that PeopleSoft(R) Enterprise Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) 8.9 HelpDesk has received PinkVerify(TM) certification from Pink Elephant (1) (Pink Elephant Inc., The Netherlands, www.pinkelephant.com) An IT service management provider founded in 1979 with operations throughout North America and the Asia Pacific region. , a leading global IT service management education and consulting provider. The certification verifies PeopleSoft's Information Technology Infrastructure Library (ITIL(R)) compatibility and demonstrates the company's commitment to industry best practices in IT service management and support. "We are pleased to announce that PeopleSoft has completed the PinkVerify certification process," said David Ratcliffe, president of Pink Elephant. "PeopleSoft's ongoing adoption of IT best practices and its commitment to the Total Ownership Experience of its customers corresponds directly to the PinkVerify objective of aligning IT practices with business objectives." The Information Technology Infrastructure Library is a set of guidelines developed by the United Kingdom's Office of Government Commerce. The guidelines provide a best-practices approach to IT management, support, and delivery, and facilitate the adoption of the ITIL framework as organizations worldwide implement an integrated, process-based approach to IT. Pink Elephant, a world leader in IT Service Management, was the first organization to bring public ITIL education and certification to North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . For software vendors, PinkVerify certification confirms that a Pink Elephant IT Service Management consultant has verified that their solution meets the functional requirements See information requirements and functional specification. (specification) functional requirements - What a system should be able to do, the functions it should perform. needed to support the ITIL framework. PeopleSoft Enterprise HelpDesk has been certified in all four areas of the PinkVerify service and support program: Incident Management, Problem Management, Change Management, and Configuration Management. PeopleSoft Enterprise HelpDesk automates the support of IT systems and assets, enabling organizations to more effectively manage employee IT requests and operational requirements (programming) operational requirements - Qualitative and quantitative parameters that specify the desired capabilities of a system and serve as a basis for determining the operational effectiveness and suitability of a system prior to deployment. . The solution provides rich functionality such as knowledge management, multi-dimensional reporting, prescriptive pre·scrip·tive adj. 1. Sanctioned or authorized by long-standing custom or usage. 2. Making or giving injunctions, directions, laws, or rules. 3. Law Acquired by or based on uninterrupted possession. analytics, and change and service-level management. It also delivers out-of-the-box support for ITIL-defined workflow and agent and management-level reporting. "PeopleSoft is committed to ensuring our customers' success as they adopt the ITIL framework to enhance service levels, increase employee productivity, and reduce IT delivery costs," said Steve Roop, vice president of product marketing for PeopleSoft Enterprise CRM. "Hundreds of customers are currently using PeopleSoft Enterprise HelpDesk solutions to manage their IT service delivery. Our PinkVerify certification is an important validation of our ongoing best-practices approach to IT management, support, and service delivery." PeopleSoft Enterprise CRM PeopleSoft is a leading provider of Customer Relationship Management solutions, with more than 1,000 CRM customers worldwide. PeopleSoft's comprehensive CRM suite features a complete portfolio of award-winning customer service, sales, marketing, and partner management applications, as well as solutions specifically designed for the communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , insurance, high tech, government, higher education higher education Study beyond the level of secondary education. Institutions of higher education include not only colleges and universities but also professional schools in such fields as law, theology, medicine, business, music, and art. , and energy industries. About PeopleSoft PeopleSoft (Nasdaq:PSFT) is the world's second largest provider of enterprise application software, with 12,750 customers in more than 25 industries and 150 countries. For more information, visit us at www.peoplesoft.com. PeopleSoft and the PeopleSoft logo are registered trademarks of PeopleSoft, Inc. ITIL(R) is a registered trademark and a registered community trademark of the Office of Government Commerce, and is registered in the United States Patent and Trademark Office The United States Patent and Trademark Office (PTO or USPTO) is an agency in the United States Department of Commerce that provides patent protection to inventors and businesses for their inventions, and trademark registration for product and intellectual property . Copyright (C) 2004 PeopleSoft, Inc. All rights reserved. |
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