PeopleSoft Announces Industry Solutions for Customer Relationship Management; New Solutions Will Deliver Comprehensive Enterprise Functionality.Business Editors/High-Tech Writers PeopleSoft Leadership Summit 2002 LAS VEGAS--(BUSINESS WIRE)--April 29, 2002 At the PeopleSoft Leadership Summit 2002, PeopleSoft Inc. (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ) today announced new industry solutions for Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). In addition to existing solutions for Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and Communications, PeopleSoft announced CRM solutions for Government, Insurance, Energy and High Technology. "As the CRM market continues to mature, sophisticated vertical solutions have emerged to support the unique needs of organizations within different industries," said Steve Bonadio, senior program director, META Group, Inc. "Given that business processes and rules differ dramatically across industries, organizations should look to CRM solutions that provide out-of-box, industry-specific functionality, in addition to flexible underlying technologies and data models to support their unique business requirements." PeopleSoft CRM for Government PeopleSoft CRM for Government will give government organizations the ability to provide fast, effective service through multiple channels. For example, state and local governments will have the capability to: manage non-emergency "311" communication between government organizations and their constituents; automatically assign constituent inquiries to the right department; graphically display the location of reported problems and work crews; and reduce administration costs by providing self-service access to online support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . PeopleSoft CRM for Insurance PeopleSoft CRM for Insurance will deliver functionality to manage all lines of insurance including property and casualty, life and health. The solution will uniquely model insurance policy relationships, providing a comprehensive view of a customer's insurance portfolio -- from claim to billing to payment. Self-service capabilities will give customers online access to product information, policy quick quotes and the ability to file claims in real time. PeopleSoft CRM for Energy PeopleSoft CRM for Energy will provide a comprehensive solution designed specifically for energy retailers and distributors. Rich functionality will include: premise management support to administer service points and assets; service management support for move and transfer of service transactions; tracking and resolution of power outages This is a list of famous wide-scale power outages. 1965
PeopleSoft CRM for High Technology PeopleSoft CRM for High Technology will provide functionality for manufacturers and distributors of hardware, software and other technology products. The solution will include: self-service product registration; contract and entitlement management; real-time tracking of availability for materials and spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. across multiple locations; and up-sell and cross-sell of products and services, such as extended warranties and professional services. PeopleSoft's new CRM industry solutions are expected to be available later this year. Global Market Demand Continues for PeopleSoft CRM New customers implementing PeopleSoft CRM include: Sears, Roebuck and Co.; Fairchild Semiconductor; Wells Fargo; Canon Canada; FANUC FANUC Fuji Automatic Numerical Controls (Japan) AMERICA Corporation; Rockefeller Group Telecommunications Services; Belgacom; State of Oklahoma; University of New Orleans History UNO was founded in 1958 as the New Orleans branch of Louisiana State University, originally as "Louisiana State University in New Orleans" or "LSUNO", but became more independent and changed the name to "University of New Orleans" in 1974. ; University of Wyoming UW is a national research university prominent in the fields of environment and natural resource research, specializing in agriculture, energy, geology, and water resource related fields. ; Hughes Network Systems Hughes Network Systems, LLC (HNS), is a provider of broadband satellite network products for businesses and consumers. HNS pioneered the development of high-speed satellite Internet access services and IP-based networks with its original DirecPC service but which it now markets ; SENCO SENCO Special Educational Needs Coordinator (UK) Products; Data Transmission Networks; Electric Power Research Institute; Gambro; Alta Resources; American Red Cross American Red Cross: see Red Cross. , Southeast Pennsylvania Chapter; and Phase Forward. Sears, Roebuck and Co. (NYSE NYSE See: New York Stock Exchange :S), one of the world's largest retailers, has licensed PeopleSoft's pure Internet CRM solution to strengthen customer loyalty and dramatically reduce support costs. PeopleSoft CRM will enable Sears to implement consistent customer service practices for handling complaints across its National Customer Relations organization. Sears' associates will use PeopleSoft CRM Support to track, manage and resolve inquiries through a standard web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , enabling associates to provide instant resolution to customer issues. In addition, Sears will implement the PeopleSoft CRM Portal solution to ensure that Sears and its customers have role-based access to customer account information, increasing efficiency and customer satisfaction. Sears has also licensed PeopleSoft CRM Analytics to provide real-time visibility into, and analysis of, its customer service operations. Deep analysis capabilities in the solution will enable Sears to identify customer trends and issues, continually improving customer service. "Customers around the world are rapidly adopting PeopleSoft's CRM solution," said Stan Swete, senior vice president and general manager, PeopleSoft CRM. "PeopleSoft continues to demonstrate our leadership by delivering innovative technology and industry solutions to the CRM market." About PeopleSoft PeopleSoft (Nasdaq:PSFT) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure internet software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management and Financial Management. More than 4,700 organizations in 107 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com. Note to Editors: PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. |
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