Pegasystems to Provide eCRM Internet Application for New Zealand Association of Credit Unions.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Sept. 25, 2000 Enterprise-wide License Agreement with Australian Credit Union Extended to Include New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. Counterpart Pegasystems (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : PEGA PEGA Programs in Extra-Galactic Astronomy PEGA Poly(Ethylene Glycol)-Polyacrylamide Copolymer (used in chromatography) ), a leading provider of rules-based, Internet-architected electronic Customer Relationship Management (eCRM) software and solutions, announced today that the New Zealand Association of Credit Unions (NZACU NZACU New Zealand Association of Credit Unions ) has selected a Pegasystems eCRM solution to provide Internet capabilities to its member organizations. The system offers participating credit unions all standard Internet banking options including account inquiry, payments and funds transfer. Credit union customers will be able to download transactions to their PC, analyze details of interest earned and charged, and view a breakdown of direct credits to their account. The Pegasystems eCRM solution is the system implemented by Corvis (formerly the Commercial IT Unit) of CUSCAL CUSCAL Credit Union Services Corporation Australia Limited (Australian Credit Union Services Corporation) under the enterprise-wide licence granted to it by Pegasystems in 1999. The licence agreement permits Corvis to develop and market front-end retail banking applications to CUSCAL's member organizations and other credit unions. Corvisflow Web, the integrated, Internet banking application developed under the Corvis agreement, is being used by seven Australian credit unions, with another seventeen being implemented. Extending the CUSCAL license to include its New Zealand counterpart, has allowed Pegasystems to adapt Corvisflow Web to suit New Zealand requirements and in order to minimize development time. "Our relationship with the NZACU and our work with Corvis are great examples of how we collaborate with our customers to leverage expertise and deliver the best possible eCRM solution," said Bruce Quick, vice president and managing director, Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. , Pegasystems. "Internet banking is just the first stage in a total Customer Relationship Management solution to be adopted by NZACU as they look to optimize the benefits our solution provides." Administration of the new system will be carried out by the NZACU's Business Services Division, which seeks to provide an environment in which credit unions can become the preferred banking Preferred Bank (Chinese: 保富銀行) is a overseas Chinese bank in the United States. Headquartered in Los Angeles, with branch offices in Arcadia, California,Alhambra, California, Century City, Los Angeles, California, Chino, California, Diamond Bar, California, services provider for the people of New Zealand. To this end, the NZACU's FACTS (Financial Accounting Transaction System) computer bureau has a 24-hour real-time network offering access to 53 sites for 34 member credit unions across the country. "While FACTS is a robust retail banking system, well-suited for credit union operations, we needed a higher level of technology to help improve customer service delivery to our member credit unions, to better serve their customers," said Raymond Howard, marketing manager, NZACU. "NZACU sought to use current technology to deliver products to users efficiently, effectively and in a user-friendly format. We evaluated a number of alternatives and conferred with CUSCAL before selecting the Pegasystems solution. It enables us to provide high-quality service with its fast processing capability and seamless compatibility with our existing technology." The Pegasystems' eCRM solution comprises PegaWORKS, Pegasystems' patented workflow management engine to automate member credit union service requests; PegaCONNECT, providing connectivity to legacy applications and databases; PegaREACH, a sophisticated thin-client front-end graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to ; and PegaWEB, a web-enabled interface to provide member self-service via the Internet. About The New Zealand Association of Credit Unions The New Zealand Association of Credit Unions is the Trade Association and Business Services Provider for 65 of the 80 Credit Unions in New Zealand. These 65 Credit Unions have total assets of around $325 million and in excess of 160,000 members. About Pegasystems Pegasystems is a leading provider of eCRM solutions that evolve traditional thinking about Customer Relationship Management to the electronic/extended/enterprise world of the Internet. Driven by the Company's patented rules engine and Internet architecture, Pegasystems' eCRM solutions have been chosen by many of the world's forward-thinking organizations to maximize customer satisfaction and retention, increase revenues, improve productivity and reduce costs. Pegasystems' rules-based solutions institutionalize in·sti·tu·tion·a·lize v. To place a person in the care of an institution, especially one providing care for the disabled or mentally ill. in a company's best practices, personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer interactions and automate work. The rules architecture enables organizations to evolve the system to respond to changing market dynamics and capture new business opportunities. Leveraging the latest Internet technology, Pegasystems' eCRM solutions facilitate seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of call center, Internet, intranet and other channels. Supporting major platform and database standards, Pegasystems solutions are scalable to support organizational growth and evolution. Pegasystems uses its modular Advanced Implementation Methodology (AIM) to facilitate customer implementations. Alliance partners offer integration services, complementary technology and selected vertical industry applications. Headquartered in Cambridge, Massachusetts This article is about the city of Cambridge in Massachusetts. For the English university town, see Cambridge, England. For other places, see Cambridge (disambiguation). Cambridge, Massachusetts is a city in the Greater Boston area of Massachusetts, United States. , Pegasystems has regional offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Australia. Access Pegasystems on the Web at www.pegasystems.com. Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. and regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's 1999 annual report on Form 10-K/A on file with the Securities and Exchange Commission. NOTE: Pegasystems is a registered trademark of Pegasystems Inc. Other product and company names may be trademarks of their respective owners. |
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