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Pegasystems Announces Support of Its Rules-Based CRM Solutions for Sun Microsystems Sun Ray 1 Enterprise Appliance and Hot Desk Technology.

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Sept. 22, 1999--

Sun's New Appliance Complements Pegasystems' Strategy of Providing

Call Center Customers With Industry-Leading

Thin Client-Based Solutions

Pegasystems Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
:PEGA PEGA Programs in Extra-Galactic Astronomy
PEGA Poly(Ethylene Glycol)-Polyacrylamide Copolymer (used in chromatography) 
), a leading provider of Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, today announced its support for the Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , Inc. Sun Ray(TM) enterprise appliance and Hot Desk technology. Introduced on September 8, 1999, the Sun Ray enterprise appliance is a low-cost desktop, offering flexibility and reduced administration costs. Pegasystems expects the Sun Ray enterprise appliance to be an excellent fit for call centers, where customer service representatives can leverage the appliance's "smart card" technology to easily access and relocate desktop sessions. Pegasystems participated in the Sun Ray enterprise appliance Early Access program, during which its CRM solutions were tested and qualified for the Sun Ray platform.

"We highly value Pegasystems' support as we move forward with the launch of the Sun Ray enterprise appliance," said Bob McKee, Group Marketing Manager, Information Appliances See Internet appliance.

(hardware) Information Appliance - (IA) A consumer device that performs only a few targeted tasks and is controlled by a simple touch-screen interface or push buttons on the device's enclosure.
 and Webtop group at Sun Microsystems. "As the ultimate enterprise appliance, we expect this technology to be instrumental in providing Pegasystems' call center customers with a higher level of desktop capability and in facilitating access within a workgroup environment."

Based on Sun's Solaris(TM) Operating Environment In computing, an operating environment is the environment in which users run programs, whether in a command line interface, such as in MS-DOS or the Unix shell, or in a graphical user interface, such as in the Macintosh operating system. , the Sun Ray appliance and Hot Desk technology helps minimize downtime, a critical requirement for maintaining call centers continuously online. Because client sessions are centrally managed and maintained on the server, no administration is required on user desktops, eliminating the need for expensive and time-consuming desktop upgrades, and enabling customer service representatives and other staff to switch desktops within the network at will.

"The Sun Ray enterprise appliance complements Pegasystems' thin-client approach to Customer Relationship Management solutions, and addresses customer needs for flexibility and ease of administration," said Ron Rock, Senior Vice President of eStrategy at Pegasystems. "The Sun Ray appliance and Hot Desk technology can significantly improve the efficiency of today's call centers. The very attractive price point and low total cost of ownership make Sun Ray a strong fit for cost-conscious call center managers seeking ways to control operational expenses."

About Pegasystems

Pegasystems is a leading provider of rules-driven Customer Relationship Management solutions. These solutions allow large organizations to better manage customer interactions, and to automate the business processes within their sales and service delivery operations. Many of the world's largest institutions use Pegasystems' solutions to manage mission-critical customer activities. The Pegasystems solutions support multiple channels of customer contact, helping organizations improve staff productivity, operational efficiency, and customer satisfaction. Pegasystems' solutions are Internet-architected, and operate in multi-tiered, client/server environments.

Pegasystems' headquarters is located in Cambridge, Massachusetts This article is about the city of Cambridge in Massachusetts. For the English university town, see Cambridge, England. For other places, see Cambridge (disambiguation).
Cambridge, Massachusetts is a city in the Greater Boston area of Massachusetts, United States.
. The company has regional offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, and Australia. Access Pegasystems on the World Wide Web at

Forward-Looking Statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.

Except for the historical information contained in this announcement, the matters discussed in this announcement are "forward-looking statements" (as that term is used in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995) that involve risks and uncertainties, including risks of implementation and acceptance, as well as those detailed from time-to-time in Pegasystems' filings with the Securities and Exchange Commission (the "SEC"). Pegasystems draws the reader's attention to the factors described in its annual report on Form 10-K Form 10-K

A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.

Form 10-K

See 10-K.
 for the fiscal year ending December 31, 1998 under the heading "Certain Statements for Purposes of the `Safe Harbor' Provisions of the Private Securities Litigation Reform Act of 1995." Any such forward-looking statements speak only as of the date such statements are made, and the company undertakes no obligation to publicly release the results of any revision to these forward-looking statements.

Sun, Sun Microsystems, the Sun Logo, Solaris and Sun Ray are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and other countries.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1999, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Sep 22, 1999
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