Partnership approach to building maintenance.

When it comes to attracting and retaining tenants, superior building maintenance can make all the difference.

Now more than ever it is critical to have service providers who understand the corporate and ownership mindset.

At American Building Maintenance of New York (ABM), we believe the best way to keep tenants happy is on a daily basis, by consistently providing them with a building that is clean and safe, and a maintenance team that is efficient, responsive and courteous. At ABM, our management team is client focused, dedicated to providing innovative solutions to diverse challenges.

ABM understands client needs and delivers the solutions, striving to partner with customers for better service and cost-containment, while developing decades-long relationships with clients. ABM empowers managers and employees to make decisions that deliver better service.

ABM of New York has assembled the finest management team in the business, with extensive experience and deep talent both nationally and locally, providing the highest quality services. The diversity of the ABM talent base extends to prior experience in corporate and institutional management, in addition to building and asset management.

Over the past two years, ABM of New York has enhanced its management team with the addition of key executives with vast experience in corporate, institutional, building and asset management. We believe that our extensive knowledge of the corporate and ownership side of property management brings a fresh approach to the business, while continuing ABM's reputation for providing better service and the highest quality services.

Our overall goal at ABM is to serve as a trusted advisor in asset management; a partner in tenant retention and asset enhancement offering time-tested expertise in mitigating challenging situations. ABM speaks the customer's language, guaranteeing improved communication and providing better information that result in greater transparency and accountability. We believe our insight into the customer's perspective reinforces ABM's position as the leader in our field.

In pursuit of this goal, ABM of New York recently raised the bar for establishing quality standards in janitorial services by attaining the rare ISO 9001 Certification for our building maintenance operations at a Class A office tower in Manhattan.

ISO 9001 is rapidly becoming the most popular quality standard in the world, with thousands of companies adopting these customized standards as the ultimate mark of quality. ISO 9000 certification can be applied to all types of organizations, no matter their size or what they do.

The grueling standards, developed and customized to the particular industry or product produced, help organizations achieve standards of quality that are recognized and respected throughout the world.

The ISO 9000 Certification process requires a commitment from the top down and from the bottom up. The process is designed to create and maintain a property-specific customized plan that establishes a measurable level of quality and customer satisfaction.

Dedication to quality service and customer satisfaction is our mentality at every one of our locations. When we were approached by the ownership about ISO 9001 Certification, we could think of no greater challenge to demonstrate our continued dedication to quality standards. While ISO 9001 Certification may not be cost-effective for some owners, working with ABM assures all of our customers benefit from the strict standards and dedication to quality services that this certification process assures.

National in scope as well as locally committed, ABM is a financially robust public company that bas deep resources. ABM's institutional structure insures the stability of constant corporate oversight, in addition to a culture of philanthropy that extends to local market civic and charitable involvement.

With over 65,000 employees, American Building Maintenance provides a wide range of cleaning services for a variety of facilities and clients, including office buildings, department stores, theaters, warehouses and educational institutions.

ABM's New York regional office operates throughout the five boroughs with a heavy concentration in Manhattan, and oversees satellite offices throughout Upstate New York, New England, New Jersey, Western Pennsylvania and Connecticut.

As the largest employer of 32BJ workers, ABM's New York City area hourly employees enjoy excellent benefits, the finest training and superior management/employee relations, which translates to a workforce retention and satisfaction rate that guarantees the continuity and quality of ABM services.

Now more than ever, it is critical to have service providers who understand the corporate and ownership mindset. Because when it comes to attracting and retaining tenants, superior building maintenance can make all the difference.