Partners Healthcare Achieves Immediate Results with Reflectent EdgeSight.Business Editors LOWELL, Mass.--(BUSINESS WIRE)--Oct. 28, 2003 EdgeSight(TM) providing Partners with integrated, real-time view of enterprise applications on end-user devices; resulting in greater performance and proactive troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. of mission-critical medical care applications Reflectent Software, Inc., a leading developer of edge performance management software, today announced the deployment of its EdgeSight(TM) solution at Partners HealthCare Partners HealthCare is a non-profit organization that owns several hospitals in Massachusetts, primarily in the Boston area. Massachusetts General Hospital and Brigham and Women's Hospital founded the organization in 1994. . As an integrated network A network that supports both data and voice and/or different networking protocols. See converged network and new public network. of seven hospitals, Partners HealthCare includes Massachusetts General Hospital Massachusetts General Hospital Health care The major teaching hospital for Harvard Medical School, widely regarded as one of the best health care centers in the world , Brigham and Women's Hospital Brigham and Women's Hospital (BWH) is a hospital in the Longwood Area of the Boston, Massachusetts neighborhood of Mission Hill. With Massachusetts General Hospital, it is one of the two founding members of Partners HealthCare. , and thousands of medical personnel. Partners implemented EdgeSight to improve the availability and performance of mission-critical medical care applications running on thousands of clinical devices throughout the network. Partners HealthCare, like most large organizations, has solutions that help manage the performance of its network and its servers; however, these solutions do not offer an understanding of the state of applications and systems on end-user devices. Partners needed this information to manage over two thousand shared devices, and monitor historical trends, allowing for proactive prevention of future availability and performance problems. "Access to patient data is provided through applications on PCs spread throughout clinical areas," said Partners HealthCare Associate Director of Application Management, Ethan Fener. "Because these devices are shared, no single user has responsibility for reporting hardware or software problems, so they typically go unreported. Partners needed a way to identify and resolve performance problems quickly on PC's used in the care delivery process." Fener continued, "The EdgeSight agents deployed easily on our desktops and began collecting data immediately. We immediately identified which devices were not performing well, and dispatched Dispatched was a Swedish melodic death metal band formed in 1992 by Daniel Lundberg. Their sound is very similar to the older Gothenburg style of early In Flames. Biography Dispatched was formed just before New Year's Eve of 1991 by Daniel Lundberg and Krister Andersson. field tech's to fix them. Before that, they simply sat powered up and unused." "Using EdgeSight, Partners has been able to proactively identify which applications and devices are performing to their corporate standard. This information empowers them to make decisions on applications and devices, before they even see a problem," said Reflectent CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. N. Louis Shipley. "We are pleased to have Partners as a customer." About Reflectent Reflectent develops enterprise scalable edge performance management software that complements traditional system and network management applications by providing an integrated, real-time view of enterprise applications from the end-user's perspective. Using EdgeSight companies like Morgan Stanley  To comply with Wikipedia's , the introduction of this article needs a complete rewrite. , Brown Brothers Harriman, and Partners
HealthCare reduce the total cost of ownership of connected, mobile, and
heterogeneous edge (end-user) devices and applications by pinpointing
problems between networks, servers, and edge devices. This results in
increased application uptime and availability, automation of labor
intensive Labor IntensiveA process or industry that requires large amounts of human effort to produce goods. Notes: A good example is the hospitality industry (hotels, restaurants, etc), they are considered to be very people-oriented. See also: Capital Intensive, Trading Dollars processes, consolidation of underutilized applications, and the proactive management of mission-critical business applications at the desktop. Reflectent, Reflectent EdgeSight, EdgeStability, and EdgeConnect are trademarks of Reflectent Software, Inc. |
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