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Palm Utilities Deploys Oracle(R) Utilities Customer Care and Billing to Support Expanding Business Operations.



Summary: -- Palm Utilities has recently deployed Oracle(R) Utilities Customer Care and Billing as the company continues to strengthen its support facilities for its quickly expanding business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets , Oracle and Palm Utilities (http://www.palmutilities.com/ )-- a subsidiary of Istithmar World Public Joint Stock Company, a major investment holding company incorporated in the Dubai World Dubai World is a major holding company that manages and supervises a portfolio of businesses and projects for Dubai Government and contributes to the rapid economic growth of the emirate across a wide range of strategic industry segments and projects that make Dubai a leading hub for  Group -- announced today. The new solution is expected to benefit Palm Utilities' current 7,000 customers and provide the flexibility to accommodate an expected 250,000 new clients within the next four years.

Palm Utilities Deploys Oracle(R) Utilities Customer Care and Billing to Support Expanding Business Operations

Integrated Solution Streamlines Billing and Payment Processes and Provides Flexibility to Serve up to 250,000 New Customers in Four Years

-- Palm Utilities has recently deployed Oracle(R) Utilities Customer Care and Billing as the company continues to strengthen its support facilities for its quickly expanding business operations, Oracle and Palm Utilities (http://www.palmutilities.com/ )-- a subsidiary of Istithmar World Public Joint Stock Company, a major investment holding company incorporated in the Dubai World Group -- announced today. The new solution is expected to benefit Palm Utilities' current 7,000 customers and provide the flexibility to accommodate an expected 250,000 new clients within the next four years.

-- Oracle Utilities Customer Care and Billing will help Palm Utilities to solve the vast majority of customer issues within the first contact, helping maintain the highest level of customer service. In addition, Palm Utilities will have the ability to effectively and efficiently manage each facet of the customer care process including metering, billing, collections and credit management for the company's chilled water supply, portable water supply, sewerage sewerage, system for the removal and disposal of chiefly liquid wastes and of rainwater, which are collectively called sewage. The average person in the industrialized world produces between 60 and 140 gallons of sewage per day.  services, treated effluent effluent

waste from an abattoir carried away in liquid form. Disposal is a major problem because of the need to avoid pollution of waterways. See aerobic effluent treatment, anaerobic effluent treatment.
 services and polished water (a virtually tasteless taste·less  
adj.
1. Lacking flavor; insipid.

2. Not having or showing good taste.



tasteless·ly adv.
 and odorless o·dor·less  
adj.
Having no odor.



odor·less·ly adv.

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 water with all dissolved solids removed) services.

-- The new solutions are expected to underscore The underscore character (_) is often used to make file, field and variable names more readable when blank spaces are not allowed. For example, NOVEL_1A.DOC, FIRST_NAME and Start_Routine.

(character) underscore - _, ASCII 95.
 Palm Utilities' reputation for emphasizing reliability, energy efficiency and cost-effectiveness in providing services to the largest and most prestigious developments in the Arabian Gulf Arabian Gulf: see Persian Gulf. . Integrating Oracle Utilities Customer Care and Billing with Palm Utilities' automatic meter reading Automatic meter reading, or AMR, is the technology of automatically collecting data from water meter or energy metering devices (water, gas, electric) and transferring that data to a central database for billing and/or analyzing.  (AMR (1) (Adaptive Multi-Rate) A variable rate speech codec selected by the 3GPP for the 3G evolution of the GSM cellphone system (WCDMA). Using the Algebraic CELP (ACELP) compression technology, AMR provides toll quality sound at transmission rates from 4.75 to 12. )-enabled modules, which are pre-installed at most customer premises, will also help dramatically reduce time-consuming manual billing processes and ultimately enable lower costs. The integrated solution will also allow Palm Utilities to pull real-time usage data from meters into the customer care and billing application to deliver fewer estimated customer bills and enhance customer satisfaction.

-- Moreover, the Oracle application can benefit clients in multi-story buildings whose common areas such as entrances, staircases and garages do not have separate meters, requiring Palm Utilities to use a specific formula to calculate the energy consumption charge, and then pro-rate and bill it to individual apartment occupants. Oracle enables Palm Utilities to develop an interface to manage this calculation and charge allocation to shorten the collection cycle, ultimately benefiting the end-users.

Supporting Quotes

-- "Oracle is pleased to work with Palm Utilities as it leverages Oracle Utilities Customer Care and Billing to manage its complex billing environment and its rapidly growing business. Oracle enables Palm Utilities to harness its customer data, providing a complete view of customer and billing information to support more responsive customer service and faster bill processing. Because it is based on open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced , the application also easily integrates with other Oracle and third-party applications to help reduce risks and costs," said Quentin Grady, senior vice president and general manager, Oracle Utilities.

-- "Palm Utilities is committed to ensuring exceptional customer service as we expand our business and our client base. In this regard, Oracle delivers solutions that complement our focus on customer care and also provides extra value in streamlining operations and promoting long-term sustainability. With Oracle's support, we look forward to sustaining our aggressive expansion program without being bogged down by the complexities involved in handling customer-related issues such as billing and customer-care support," said Ahmed Butti, director general of Dubai Customs and chairman, Palm Utilities.

-- "Oracle Utilities Customer Care and Billing supports Palm Utilities' objective of providing the highest level of customer service with flexible billing and collections options," said Suhaib Ahmed, billing and credit control manager, Palm Utilities.

Supporting Resources

-- Oracle Utilities (http://www.oracle.com/industries/utilities/index.html)

-- Oracle Utilities Customer Care and Billing (http://tinyurl.com/5kk76o)

About Oracle Utilities

Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space.  and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware Software that functions as a conversion or translation layer. It is also a consolidator and integrator. Custom-programmed middleware solutions have been developed for decades to enable one application to communicate with another that either runs on a different platform or comes from a  and database technologies. Oracle Utilities enables its customers to adapt more nimbly nim·ble  
adj. nim·bler, nim·blest
1. Quick, light, or agile in movement or action; deft: nimble fingers. See Synonyms at dexterous.

2.
 to market deregulation Deregulation

The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry.

Notes:
Traditional areas that have been deregulated are the telephone and airline industries.
, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.

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Publication:Albawaba.com
Date:Oct 21, 2008
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