PacificNet Epro Selected by China's State Tax Bureau; Company to Provide Integrated Call Center Services for China's State Administration of Taxation Shenzhen Branch ''123661'' Tax Inquiry Hotline.SHENZHEN, China -- PacificNet Inc. (Nasdaq:PACT), a leading provider of Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), telemarketing, call center, Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Direct Response Television (DRTV DRTV Direct Response Television (media) ) infomercial marketing, and Value-Added Services (VAS vas (vas) pl. va´ sa [L.] vessel.va´sal vas aber´rans 1. a blind tubule sometimes connected with the epididymis; a vestigial mesonephric tubule. 2. ) in China announced today that its subsidiary, PacificNet Epro, has been selected by China's State Administration of Taxation to provide integrated call center services training for the tax bureau's "123661" customer service center in Shenzhen. Shenzhen, known as the "Window of China," was the first city in China to enjoy the Open Door Market Economy Reform by former leader Deng Xiao Ping. Shenzhen has become one of the most prosperous cities in China China is a geographical area encompassing multiple territories, under two states. You may be looking for:
Yin Da Jun, Head of the Information Division, Shenzhen Municipal Office of the State Administration of Taxation, stated, "We gained a lot of efficiency from this integrated call center performance enhancement projected led by PacificNet Epro. We are thankful to Epro's CRM consulting team for their help in increasing the overall performance of our contact center as well as our service quality to the public taxpayers. We'd love to work with PacificNet Epro again on future contact center projects." "We are proud to be retained by the State Administration of Taxation's 123661 Shenzhen Hotline as its CRM contact center consulting and training provider," said Joyce Poon poon n. Any of several trees of the genus Calophyllum, of southern Asia, having light hard wood used for masts and spars. [Sinhalese p , General Manager of PacificNet Epro's China Operation. "We value the renewed opportunity to work with the leading government bureau on this important project. We are confident that our contact center management knowledge in China will help the tax bureau improve the effectiveness of its customer service efforts and, in turn, improve its overall customer satisfaction with the public taxpayers." About the State Administration of Taxation - Shenzhen The Shenzhen Municipal Office of the State Administration of Taxation (www.szgs.gov.cn ) operates 29 units with more than 2000 officers, servicing over 207,759 taxpayers. The bureau's main responsibilities include the collection and management of various accessed taxes including tax refunds for exported goods, value-added taxes, excise duty taxes, business income tax, sales tax sales tax, levy on the sale of goods or services, generally calculated as a percentage of the selling price, and sometimes called a purchase tax. It is usually collected in the form of an extra charge by the retailer, who remits the tax to the government. , individual income tax, and the stamp duty on securities transactions. About PacificNet PacificNet Inc. (www.PacificNet.com), through its subsidiaries, invests in and operates companies that provide outsourcing and Value-Added Services (VAS) in China, such as call centers, telemarketing, CRM, Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ), interactive voice response (IVR), mobile applications, and communications product distribution services. PacificNet's clients include the leading telecos, banks, insurance, travel, marketing, and business services companies, and telecom consumers, in Greater China. PacificNet's corporate clients include China Telecom, China Mobile, Unicom, PCCW PCCW Pacific Century CyberWorks PCCW Palmer College of Chiropractic West (San Jose, California) , Bell24, SONY, TCL See Tcl/Tk. Tcl - Tool Command Language , Huawei, American Express, Citibank, Bank of China, and Hong Kong Government. PacificNet employs over 2,000 staff in its various subsidiaries throughout China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, and branch offices in 26 provinces in China, and is headquartered in Minneapolis USA and Hong Kong. PacificNet Epro (www.EproTel.com.hk) is the industry leader and leading provider of outsourced call center, telemarketing, CRM, VAS and IVR services with over 15 years of field experience in greater China in the areas of outsourced call center services, training and consulting services, and call center management systems. |
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