PacifiCare Dental & Vision Celebrates 30 Years of Quality Dental and Vision Benefits and Excellent Customer Service.Business Editors & Health/Medical Writers PacifiCare Dental & Vision (Nasdaq:PHSY PHSY PacifiCare Health Systems, Inc ): -- Monthly Member Surveys Average 90 Percent Customer Satisfaction Rate -- Milestone Highlights Company's Diverse Range of Products and Services -- Open House Celebration Thanks Providers and Customers PacifiCare Dental & Vision, a leading provider of ancillary benefits for employer groups employer group Association of employers Managed care An entity with a current group benefits agreement in effect with a health plan to provide covered health care services to its employee-subscribers and eligible dependents. and individual consumers in the West, is celebrating its 30th anniversary with an Open House on Thursday, June 27, 2002, at the company's headquarters in Santa Ana Santa Ana, city, El Salvador Santa Ana (sän'tä ä`nä), city (1993 pop. 129,873), W El Salvador. It is the second largest city in the country and the commercial and processing center for a sugarcane, coffee, and cattle region. . PacifiCare Dental & Vision, a subsidiary of PacifiCare Health Systems PacifiCare Health Systems (former NYSE: PHS) was a Fortune 500 healthcare company based in Cypress, California. It was acquired by UnitedHealth Group (NYSE: UNH) in late 2005, which continues to market health plans under the PacifiCare name. , Inc. (Nasdaq:PHSY), is welcoming employer groups, brokers, providers, benefits consultants and others who have contributed to PacifiCare Dental & Vision's achieving high customer satisfaction. "Since 1972, we have shown that caring is good, but doing something is better," said Jerome V. Vaccaro, M.D., PacifiCare's senior vice president of Specialty Health Businesses. "In today's rapidly changing health benefits industry, PacifiCare Dental & Vision has a proven, 30-year track record of providing our members affordable, quality dental and vision care." Dr. Vaccaro noted that when the company first started, employers and consumers were primarily interested in coverage for routine dental visits. Today, PacifiCare Dental & Vision offers some of the largest provider networks in California and a full range of plans including traditional indemnity (fee-for-service), dental HMOs, dental PPOs and vision PPOs. Employer-endorsed programs, or voluntary plans, are also available. "After 30 years we seek to continue to meet consumer demand with a wide range of flexible choices to cover comprehensive oral and vision health care services," said Dr. Vaccaro. Throughout PacifiCare Dental & Vision's history is a consistent commitment to service. Each month, the company conducts random surveys to monitor customer satisfaction. Key Performance Indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. include quality for member service, claims payment turnaround and accuracy, billing and account management activities. Results from these surveys show an average of 90 percent overall plan satisfaction. In addition, PacifiCare Dental & Vision is one of the few plans to reward contracting providers for excellence in member service. Since 1997, the company has been rewarding network dentists who deliver exceptional service to plan members. "Last year, we instituted Customer First, a program that puts our management team in direct contact with customers to find out exactly how we can better meet their needs," said Dr. Vaccaro. "Clients and brokers tell us this unique kind of service is unheard of Not heard of; of which there are no tidings. Unknown to fame; obscure. - Glanvill. See also: Unheard Unheard in the industry." PacifiCare Dental & Vision currently provides dental and vision plans to members in California, Arizona and Nevada, and in Colorado, by PacifiCare Dental of Colorado. "There are many dental and vision plan options for health benefits customers today, and many of them are interchangeable in what they offer. We think that what sets us apart from the competition, and helps us grow, is consistently meeting and exceeding high service standards that help us deliver prompt, accurate and courteous cour·te·ous adj. Characterized by gracious consideration toward others. See Synonyms at polite. [Middle English corteis, courtly, from Old French, from cort, court; see service to all of our customers," Dr. Vaccaro concluded. About PacifiCare Dental & Vision PacifiCare Dental (a California-licensed HMO HMO health maintenance organization. HMO n. A corporation that is financed by insurance premiums and has member physicians and professional staff who provide curative and preventive medicine within certain financial, dental plan) and PacifiCare Dental & Vision Administrators (third-party administrator of indemnity and PPO PPO abbr. preferred provider organization PPO Managed care Preferred provider organization, see there Infectious disease Pleuropneumonia-like organism, see there dental and PPO vision plans) provide HMO, PPO, and fee-for-service dental and PPO vision benefits directly to individuals and employer groups and to seniors through Secure Horizons. PacifiCare Dental & Vision/PacifiCare Dental & Vision Administrators are wholly owned subsidiaries Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of PacifiCare Health Systems, one of the nation's largest health care services companies. Product offerings are currently available in California, Arizona, and Nevada, and in Colorado, by PacifiCare Dental of Colorado. The company is based in Santa Ana, Calif., and may be reached at 800/622-6388 or at www.pacificare.com. About PacifiCare Health Systems PacifiCare Health Systems is one of the nation's largest health and consumer services Consumer Services refers to the formulation, deformulation, technical consulting and testing of most consumer products, such as food, herbs, beverages, vitamins, pharmaceuticals, cosmetics, hair products, household cleaners, [paints, plastics, metals, waxes, coatings, minerals, companies with approximately $11 billion in annual revenues. Primary operations include health insurance products for employer groups and Medicare beneficiaries in eight states and Guam serving approximately 3.4 million members. Other specialty products and operations include pharmacy and medical management, behavioral health Behavioral health was first used in the 1980's to name the combination of the fields mental health and substance abuse. As an example, an organization serving both mental health and substance abuse clients might refer to its practice as behavioral health or services, life and health insurance and dental and vision services. More information on PacifiCare Health Systems can be obtained at www.pacificare.com. |
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