PTC Delivers Industry's Only Complete Out-of-the-Box Solution for Service Manuals.Complete Solution for Creating and Delivering Audience-Specific Service Information with Interactive Graphics for Manufacturing Organizations NEEDHAM, Mass. -- PTC (PTC, Needham, MA, www.ptc.com) Long a world leader in mechanical computer-aided design, manufacturing and engineering software, PTC, through acquisitions and reorganization, has transformed itself into a leading provider of Internet-based B2B solutions for discrete manufacturers. (Nasdaq: PMTC PMTC Prevention of Mother to Child Transmission (of HIV/AIDS) PMTC Pacific Missile Test Center PMTC Professional Multimedia Test Center ), the Product Development Company[R], today announced the availability of the industry's first comprehensive out-of-the-box solution for creating, publishing and delivering technical service manuals. Built on Arbortext[R] dynamic publishing software, this solution enables customers to publish high-quality service manuals with embedded Inserted into. See embedded system. interactive illustrations quickly with minimal configuration. More accurate and relevant service information delivered in the format of choice can improve first-time fix rates, reduce asset downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. , and increase the profitability of the service engagement. The PTC service manual application is an industry-first solution that has the power to transform the process of publishing service documentation to significantly improve the quality and efficiency of service organizations. The success of any new solution hinges on an organization's capacity and commitment to using it. This is why PTC has designed implementation offerings that incorporate a pragmatic adoption approach to help overcome the typical challenges companies face when deploying new solutions. For companies managing service level agreements and looking to improve first-time fix rates or reduce asset downtime, these efficiency improvements can drive increased customer satisfaction and improved customer retention. For manufacturers servicing global customers, the PTC service manual application will reduce localization Customizing software and documentation for a particular country. It includes the translation of menus and messages into the native spoken language as well as changes in the user interface to accommodate different alphabets and culture. See internationalization and l10n. costs through the reuse of previously translated content and the elimination of unnecessary desktop publishing desktop publishing, system for producing printed materials that consists of a personal computer or computer workstation, a high-resolution printer (usually a laser printer), and a computer program that allows the user to select from a variety of type fonts and sizes, costs. Additionally, PTC's service manual application enforces content consistency to ensure a fully compliant process. The service manual application includes capabilities to create text and interactive graphics, collaboration, content management and configuration, and dynamic publishing. It is enabled by the latest release of the following Arbortext dynamic publishing software: * Arbortext Editor[TM]. Combines out-of-the-box service manual-specific configuration files and authoring templates with familiar word-processing capabilities that give the user the ability to create text in reusable components that are automatically configured and formatted. Arbortext Editor enables the user to insert 2D and 3D technical illustrations and animations created with Arbortext IsoDraw . The service manual application automatically generates common service manual components, such as tables of content, lists of figures, and indexes and creates master documents from which the publishing system can produce unlimited variations of a service manual that exactly matches a product's configuration. * Arbortext Publishing Engine[TM]. Leverages the master service manual created with Arbortext Editor and applies the service manual stylesheets to apply styling for service information types, such as procedures, diagnostics, hazard statements, and fault isolation trees and automatically publish tailored, audience-specific service manuals in multiple languages and multiple types of media. Electronic service manuals can contain interactive graphics and animations to further simplify the reader's learning process. * Arbortext IsoDraw[R]. Lets the user create technical illustrations from scratch or by reusing three-dimensional Pro/ENGINEER or other CAD design models. Arbortext IsoDraw 7.0 maintains the link to the original CAD file to ensure the illustration or animation is automatically updated if the design changes. Arbortext IsoDraw 7.0 now supports ProductView[TM] formats as a basis for illustration creation. * Arbortext IsoView[R]. Enables viewing of interactive 2D and 3D technical illustrations and animations. This optional software is delivered as an ActiveX plug-in to document viewers See file viewer and document exchange software. and provides viewing, interaction, and redlining Identifying text that has been changed in a word processing document by displaying it in a special color, for example. It allows the original author of the text or other users to see ongoing revisions. The term comes from manual editing where a red pen is used to mark up the pages. capabilities to illustrations and animations created with Arbortext IsoDraw and all common vector and raster The horizontal lines (scan lines) displayed on a TV or computer monitor. This is the origin of the term "raster graphics," which is the major category that all bitmapped images and video frames fall into (GIF, JPEG, MPEG, etc.). image formats. * Windchill[R]. This optional component offers advanced content management and configuration management capabilities required for full automation of the authoring and publishing process. These capabilities include support for compound documents, automatic 'bursting' of documents into reusable components (e.g. section, figure, warning), support for review/approval workflow, version control, access control, and change management. Multipart is a UK-based supply chain management specialist that provides its customers with a safe, secure, and intuitive method of ordering parts. "We have used Arbortext IsoDraw for some considerable time to create the technical illustrations, and Arbortext IsoView was our first choice for a web-based application See Web application. to view our interactive parts illustrations," said Steve Johnson Steve Johnson is the name of:
(2) (Electronic Product Code) A standard code for RFID tags administered by EPCglobal Inc. (www.epcglobalinc.org). (Electronic Parts Catalog Noun 1. parts catalog - a list advertising parts for machinery along with prices parts catalogue catalogue, catalog - a complete list of things; usually arranged systematically; "it does not pretend to be a catalog of his achievements" ) and Arbortext IsoView has played a major part in its success because it enables us to create an intuitive environment through the use of intelligent graphics. We look forward to continuing our work with PTC and to utilizing more of its Arbortext dynamic publishing software." "Our strategy is to continually develop industry-transforming solutions that leverage years of manufacturing and customer experience, providing greater value with lower implementation effort and overall cost of ownership," said James Heppelmann, executive vice president and chief product officer, PTC. "This release of the service manual application demonstrates PTC's commitment and delivers enormous value in an area where companies have struggled for many years. It enables organizations to publish and deliver industry-standard manuals that accurately describe the products under service at a fraction of the typical cost and effort." Arbortext Service Manual Application Availability Built on the Arbortext dynamic publishing software, this application is now available. For more information about Arbortext products and applications, please visit the Arbortext product pages on www.ptc.com. About PTC PTC (Nasdaq: PMTC) provides leading product lifecycle Product lifecycle or product life cycle is the course of a product's sales and profits over time. The five stages of each product lifecycle are product development, introduction, growth, maturity and decline. management (PLM (Product Life cycle Management) A comprehensive information system that coordinates all aspects of a product from initial concept to its eventual retirement. Sometimes called the "digital backbone" of a product, it includes the requirements phase, analysis and design ), content management and dynamic publishing solutions to more than 50,000 organizations worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries. PTC is included in the S&P Midcap 400 and Russell 2000 indices. For more information on PTC, please visit http://www.ptc.com. Except for the historical information contained herein, matters discussed in this news release may constitute forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties that could cause actual results to differ materially from those projected. These risks and uncertainties include: the successful development and integration of the technology necessary to offer integrated solutions that adequately responds to the evolving dynamic enterprise publishing, data management and applicable regulatory requirements; PTC's ability to extend our solutions, including the Arbortext suite of solutions, to vertical industries beyond the discreet manufacturing verticals traditionally served by PTC; PTC's ability to retain and maintain relationships with key employees, customers and other strategic partners, including those within markets and vertical industries with which PTC has little experience; and the market for, and customer adoption of, dynamic enterprise publishing may not grow as quickly as PTC expects, as well as other risks and uncertainties detailed from time to time in reports filed by PTC with the Securities and Exchange Commission, including the Company's most recent reports on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and 10-Q. PTC and its logo, The Product Development Company, Arbortext, Windchill, IsoDraw, IsoView and all PTC product names and logos are trademarks or registered trademarks of Parametric Technology Corporation |Parametric Technology Corporation]] Parametric Technology Corporation (PTC)(NASDAQ: PMTC) provides Product Lifecycle Management (PLM) engineering CAD/CAM software and content management and dynamic publishing solutions to more than 40,000 companies worldwide. or its subsidiaries in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and in other countries. |
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