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PRICE WATERHOUSE RELEASES '92-'93 WINTER UNITED STATES POSTAL SERVICE PERFORMANCE SCORES

 WEST PALM BEACH, Fla., April 7 /PRNewswire/ -- What do the Academy of Motion Picture Arts and Sciences and the U.S. Postal Service have in common?
 They both use Price Waterhouse, a nationally respected accounting firm, to independently tabulate crucial ballots.
 The latest Price Waterhouse Customer Satisfaction Index (CSI) results indicate 88 percent of households in the West Palm Beach area rate their overall postal service as "excellent," "very good," or "good," said Postmaster Floyd McDaniel. This score is one percentage point under last quarter.
 "We find this discouraging," said McDaniel. "But we are committed to improving and strengthening service. For example, we are continuing to study the delivery and collection process, work on transportation methods, use teams of managers, postmasters, craft employees, etc., to cite possible problem areas and change mail processing and mail flow."
 CSI results come from one of 37 service aspects tallied by Opinion Research Corp., Princeton, N.J., which polled 180,000 households nationwide to obtain their ratings of the U.S. Postal Service for the previous three months. Information on other questions such as courtesy of employees, availability of parking, complaint handling, and condition of mail when delivered are used for diagnostic purposes to provide better service, he explained.
 "We don't consider this an award-winning performance. We need to improve speed and consistency of local and non-local mail, as well as shortening lobby lines, telephone courtesy, and complaint handling," added McDaniel.
 Nationwide, CSI results during this quarter indicate 89 percent of households rated their overall postal service as "excellent," "very good," or "good." That score is two percentage points higher than the previous quarter and this same period last year.
 Quarter two fiscal year 1993 results were compiled in the period from Dec. 12, 1992 through March 5, 1993.
 -0- 4/7/93
 /CONTACT: Joseph Breckenridge of the U.S. Postal Service, 404-717-3557/


CO: United States Postal Service ST: Florida IN: SU: EXE

BR-TG -- AT017 -- 3982 04/07/93 19:03 EDT
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Date:Apr 7, 1993
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