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PRICE WATERHOUSE RELEASES '92-'93 WINTER UNITED STATES POSTAL SERVICE PERFORMANCE SCORES

 PENSACOLA, Fla., April 7 /PRNewswire/ -- What do the Academy of Motion Picture Arts and Sciences and the U.S. Postal Service have in common?
 They both use Price Waterhouse, a nationally respected accounting firm, to independently tabulate crucial ballots.
 The latest Price Waterhouse Customer Satisfaction Index (CSI) results indicate 89 percent of households in the Pensacola area rate their overall postal service as "excellent," "very good," or "good," said Postmaster Glen Barbee. This score is three percentage points over last quarter.
 "We find this encouraging," said Barbee. "It demonstrates successful problem-solving strategies management and employee teams are employing."
 CSI results come from one of 37 service aspects tallied by Opinion Research Corp., Princeton, N.J., which polled 180,000 households nationwide to obtain their ratings of the U.S. Postal Service for the previous three months. Information on other questions such as courtesy of employees, availability of parking, complaint handling, and condition of mail when delivered are used for diagnostic purposes to provide better service, he explained.
 "We still don't consider this an award-winning performance. We need to improve speed and consistency of local and non-local mail, as well as shortening lobby lines, telephone courtesy, and complaint handling," added Barbee.
 Nationwide, CSI results during this quarter indicate 89 percent of households rated their overall postal service as "excellent," "very good," or "good." That score is two percentage points higher than the previous quarter and this same period last year.
 Quarter two fiscal year 1993 results were compiled in the period from Dec. 12, 1992 through March 5, 1993.
 -0- 4/7/93
 /CONTACT: Joseph Breckenridge of the United States Postal Service, 404-717-3557/


CO: United States Postal Service ST: Florida IN: SU: EXE

BR-TG -- AT008 -- 3987 04/07/93 19:24 EDT
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Date:Apr 7, 1993
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