POET Software announces multi-level support plan; Program offers developers maximum flexibility for faster time to market.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--April 8, 1997--POET Software Corp. today announced a comprehensive, flexible support program designed to serve the varying needs of different application developers. The multi-level plan is structured to provide the highest quality support while guaranteeing rapid response times. Five options -- two Basic support plans, the POET Developer Network, and the Standard, Premium and Custom plans -- offer application developers the opportunity to choose the level of support that best meets their needs. "By providing developers with a range of plans to select from, we give our customers the flexibility to complete their projects faster and more cost-effectively," said Michael Schwieger, senior manager, technical support for POET Software. "Just as importantly, is the ability to continue to cost-effectively support a product after it's in the marketplace," Schwieger continued. "POET's mission is to ensure that our customers have both the tools and the knowledge they need to meet their long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. objectives." Basic Support All POET customers receive two levels of free support. Installation support is designed to help new POET developers get up and running with POET. It is free for the first 60 days following purchase and available by calling POET's 800 number. Off-line support -- through e-mail or fax -- is available to all developers, and offers a simple method for answering basic technical support questions. The POET Developer Network POET Software's basic program, The POET Developer Network, provides subscribers with comprehensive technical information on CD ROM CD ROM Compact Disk Read Only Memory three times per year, as well as installation support at the time of purchase and ongoing off-line help. The POET Developer Network CD ROM updates include maintenance releases and patches; fixed bugs, known bugs and work arounds; beta software Noun 1. beta software - software that has not yet been released but has received an alpha test and still has more bugs than a regular release; "beta software is usually available only to particular users who will test it" and pre-releases; product roadmaps and announcements; additional and updated documentation, white papers, technical notes and descriptions of software architecture; compatibility reports, benchmark results, performance tuning Performance tuning is the improvement of system performance. This is typically a computer application, but the same methods can be applied to economic markets, bureaucracies or other complex systems. hints, FAQs FAQs Online A list on a website that answers basic–Frequently Asked Questions–that might be asked by a first-time visitor to the site and tips and tricks; tools and example programs; and reports on customer applications and third-party software. The Standard Plan For developers with small to medium-size software projects, POET offers the Standard Support Plan. In addition to a subscription to the POET Developer Network, the POET Standard Support Plan features access to the POET technical support hotline 1. (company) Hotline - Hotline Communications Ltd.. 2. (messaging) Hotline - Hotline Connect. , which provides up to 20 hours of support from a POET support engineer. The customer can designate des·ig·nate tr.v. des·ig·nat·ed, des·ig·nat·ing, des·ig·nates 1. To indicate or specify; point out. 2. To give a name or title to; characterize. 3. up to two engineers who are entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: to initiate support requests. If further support is required, a customer may contract for this in increments of 20, 50, 100 and 150 hours. Premium Support Plan Customers with production system and mission critical applications require a rapid and more personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. response. To meet these more stringent requirements, POET's Premium Support Plan offers a named POET technical support engineer, and guarantees a first response within one business day. This plan offers 250 hours of support via the POET technical support hotline. POET also provides 40 hours of on-site training and customized workshops that cover startup and design issues. To ensure that the developer's goals are being met, quarterly meetings are held to discuss support and project status. Customers may designate up to two engineers who are entitled to initiate support requests. As with the Standard Support Plan, if further support is required, a customer may contract for it in increments of 20, 50, 100 and 150 hours. Custom Support Plan The Custom Support Plan is designed to meet the specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. needs of customers with mission critical production applications. These customers need high reliability and quick response times. The POET Custom Support Plan allows customers to choose exactly the type of support they require, whether it be round-the-clock hotline support, on-site support, or remote diagnosis and debugging (programming) debugging - The process of attempting to determine the cause of the symptoms of malfunctions in a program or other system. These symptoms may be detected during testing or use by real users. . This is POET's premiere support plan and shows POET's commitment to providing every developer with exactly the kind of support they require. Pricing and Availability The POET Developer Network is priced at $649 per year. Standard Support Plans are available for $2,600 per year. Additional support may be ordered in increments of 20, 50, 100 and 150 hours. The Premium Support Plan is offered at $35,000 per year. Additional support may be ordered in increments of 20, 50, 100 and 150 hours. Custom support packages vary in cost depending on need levels and options selected. About POET Software POET Software Corporation provides developers with a flexible ODBMS (Object DataBase Management System) See object database. solution optimized for managing complexity in today's object-rich desktop, groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data. and Internet/intranet environments. POET's product family is architected to integrate with leading development tools and languages, scales from desktop to enterprise server platforms, and supports all major industry standards and operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. . POET's award-winning technology is used by developers in leading companies in the U.S. and Europe. The company is based in San Mateo. -0- Note To Editors: All product and brand names are trademarks or registered trademarks of their respective corporations. CONTACT: POET Software Corp. Joe Shelton, 415/286-4640 joes@poet.com or Patrick Corman Marketing & Communications Patrick Corman, 415/326-9648 Corman@cerfnet.com |
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