PLIANT SYSTEMS ACHIEVES TL 9000 REGISTRATION.
Pliant Systems is one of only eight telecommunications companies worldwide that have successfully completed the TL 9000 registration process for both hardware and software. Telcordia Quality Registration Services, an independent ISO 9001 and TL 9000 registrar specializing in telecommunications, granted Pliant Systems registration following a rigorous four-day on-site audit of the company. TQRS reviewed Pliant Systems' design, manufacturing, and product support processes as well as its performance measurement program. This program is used to benchmark the quality of Pliant Systems' products and services against the rest of the industry. The registration supplements the ISO 9001 registration that Pliant Systems has held since 1994.
"The TL 9000 registration is a significant achievement for Pliant Systems, extending the quality base established with our ISO 9001 registration," said Craig Swinn, vice president of sales and marketing for Pliant Systems. "Our compliance with these standards demonstrates our commitment to providing the best access products on the market."
TL 9000 is the telecommunications quality system standard established by the industry's Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) to create a consistent set of quality requirements for the telecommunications industry. It expands the international quality standard of ISO 9001 with requirements from ISO 9000-3, ISO 12207, SEI, SPICE, Malcolm Baldridge and Telcordia standards to specifically address the needs of the telecommunications industry. TL 9000 adds focus on performance and cost-based metrics with the goal of satisfying customer needs.
"Continuous improvement and customer satisfaction are cornerstones of our business," said Paul McLean, Pliant Systems' corporate quality director and QuEST Forum representative. "Achieving TL 9000 further underscores our emphasis on efficient and effective processes that serve the ever-increasing quality expectations of our customers."
The QuEST Forum is a worldwide organization established in 1997 by telecommunications service providers and suppliers to create a consistent set of quality requirements for the telecommunications industry worldwide. In 1999, the QuEST Forum issued TL 9000, which is a single set of requirements built on ISO 9001, while maintaining compatibility with other sets of requirements and standards. QuEST Forum membership is comprised of more than 140 service providers and suppliers.
Pliant Systems Inc. designs, manufactures and markets integrated multi- service access platforms for the telecommunications industry. The company provides incumbent local exchange carriers and competitive local exchange carriers with integrated access systems capable of delivering voice, data and video services over diverse network topologies. The company's primary product, the Pliant 3000 Integrated Access Platform, is designed to relieve the strain on digital loop carrier systems caused by the Internet explosion, utilizing a distributed architecture to deliver traditional telephony and emerging high- bandwidth services deep into the access network.