PFSweb Helps Make United States Mint Tops in Customer Satisfaction; American Customer Satisfaction Index Gives Mint Highest Score Ever Attained by a Federal Agency.

Business Editors/High-Tech Writers

PLANO, Texas--(BUSINESS WIRE)--Jan. 22, 2004

When it comes to customer satisfaction, the United States Mint ranks the highest ever among government agencies -- based on the American Customer Satisfaction Index, first begun in 1999. PFSweb, Inc. (Nasdaq:PFSW), a Plano, TX-based business process outsourcer, has helped the United States Mint reach that lofty stature.

In an annual survey that measures how well companies and organizations serve the public, the United States Mint earned the highest score -- 89 out of 100 -- in the government category for the 2003 American Customer Satisfaction Index (ACSI). This is the highest score ever awarded to a government agency. Even when compared to leading companies in the commercial sector, only H.J. Heinz outscored the United States Mint in the overall index with 90 points.

The survey has been conducted since 1999 by the University of Michigan Business School's National Quality Research Center, which has long compiled brand loyalty data and customer evaluations in the private sector. The latest index asked about 16,000 respondents to grade services provided by 30 federal agencies and 64 departments.

In a recent interview with a Washington, D.C. daily newspaper, a United States Mint official said that during 2003, the United States Mint had focused on raising the quality of its products and delivering total customer satisfaction, from the moment consumers make contact to the moment the products appear at their door.

"In close cooperation with United States Mint and IBM, the prime contractor, PFSweb has played a vital role in helping the United States Mint achieve this recognition," said Mark Layton, senior partner and chief executive officer of PFSweb. "The results are a clear and positive acknowledgement of our team's collective dedication to delivering efficiency, accuracy and a rewarding customer experience in both customer service and fulfillment. This ranking symbolizes the highest achievement we could hope for in a client relationship and is a testament to the excellent work performed by the United States Mint, IBM and PFSweb employees."

Known as the "brand behind the brand," PFSweb currently provides seamless, transparent supply-chain management of the United States Mint's catalog and online orders, including customer support, order fulfillment, distribution and reverse logistics.

The United States Mint joins the Smithsonian Institution as the two government agencies that PFSweb services... PFSweb's client list includes Avaya Communications, Dupont Fluoroproducts, Hewlett-Packard, IBM, Lancome, a cosmetics division of L'Oreal International; iGo/Mobility Electronics; NokiaUSA.com, Roots, Inc., Pharmacia&Upjohn, Shell Energy Services Company and Xerox, among others.

About PFSweb, Inc.

PFSweb provides comprehensive outsourcing solutions to provide proven, fast and secure business infrastructure to enable traditional and e-commerce strategies. The PFSweb team of experts designs diverse solutions for clients around a flexible core business infrastructure. PFSweb solutions include: professional consulting services, e-marketplace logistics, order management, Web-enabled customer contact centers, customer relationship management, international distribution and fulfillment services, reverse logistics, billing and collection services, kitting and assembly services and ERP information interfacing utilizing its Entente Suite(SM).

To find out more about PFSweb, Inc. (Nasdaq:PFSW), visit our website at www.pfsweb.com.

The matters discussed in this news release, particularly information regarding future revenue, earnings, business plans and goals, consist of forward-looking information within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to and involve risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. Such statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. These statements are based on assumptions and estimates that management believes are reasonable based on currently available information; however, management's assumptions and the Company's future performance are both subject to a wide range of business risks and uncertainties, and there is no assurance that these goals and projections can or will be met. Any number of factors could cause actual results to differ materially. The Company undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking information contained herein is subject to the risk factors and uncertainties described in the Company's filings with the Securities and Exchange Commission, which risk factors and uncertainties are incorporated by this reference as though fully set forth herein.

This release can be found at the company Web site -- www.pfsweb.com -- which is not a part of this release. PFSweb is a registered trademark. Entente Suite is a service mark of PFSweb. All rights reserved.