PASS IT Consulting Chooses CosmoCom for India-Based Contact Center On-Demand; Vebtel Will Provide IP Infrastructure for the Hosted Contact Center Service.Business Editors/High-Tech Writers MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 8, 2003 CosmoCom announced today that PASS IT Consulting Pvt. Ltd. has selected CosmoCall Universe(TM) as the platform for its new IP-based on-demand contact center service. PASS IT Consulting Pvt. Ltd., a member of CosmoCom's German partner PASS Consulting Group, will build and operate the system and will provide associated systems integration services. Vebtel, which is providing the communication infrastructure, is a leading provider of IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. solutions in India. The new service will be delivered on-demand as a network-hosted service, freeing end user customers from the need to invest in capital equipment or maintain large IT staffs to manage the technology. The service will initially be available to customers in India and Singapore as well as a number of additional locations throughout Asia. CosmoCall Universe, designed specifically for Contact Center On-Demand(TM) applications, will ensure that end users have access to the latest in next generation multi-media contact center technology. "On-demand contact center service provides a cost effective option for our customers to enter India's rapidly expanding contact center industry," said Venkat Subramanyam, Managing Director of PASS IT Consulting Pvt. Ltd. "It allows them to focus on business instead of managing the complexities of contact center technology." "CosmoCom's next generation technology makes perfect sense for the Indian market," said Kusumba S, President and Managing Director of Vebtel. "India is the world's leading destination for offshore contact centers, and CosmoCall Universe delivers a cost effective solution by taking full advantage of our VoIP infrastructure." "We're very pleased to have been selected by PASS who in turn are partnering with Vebtel," said Meir Yaniv, vice president of global sales for CosmoCom. "PASS is a highly-respected company in the IP world and their decision to use CosmoCall Universe for contact center on-demand services based in India is a vote of confidence for our technology. Vebtel is a leader in IP telephony in India, and this offering is a natural extension to their current portfolio." About CosmoCom CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) platforms. CosmoCall Universe(TM) supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM CIRM Certified in Integrated Resource Management CIRM California Institute for Regenerative Medicine CIRM Comité International Radio-Maritime (International Radio-Medical Center) CIRM Corporate Infrastructure Resource Management ) systems. CosmoCom technology is available worldwide through CosmoCom's OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and and Network Service Provider partners, including BT, Cable & Wireless, ePLDT, France Telecom, KT, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com. About PASS IT Consulting Pvt. Ltd. PASS IT Consulting Pvt. Ltd. is based in Hyderabad, India, and is a member of PASS Consulting Group of Aschaffenburg, Germany. Hyderabad is India's premier location for high technology companies. The PASS Consulting Group provides comprehensive systems integration services serving clients in the banking, insurance, tourism, telecommunications and transportation industries. PASS services include strategy and IT consulting, education and customer training as well as project business with integrated services In computer networking, IntServ or integrated services is an architecture that specifies the elements to guarantee quality of service (QoS) on networks. IntServ can for example be used to allow video and sound to reach the receiver without interruption. , ranging from pre-study to complete implementation. The PASS Consulting Group also provides internal administrative services to other PASS Consulting Group companies including product and partner management, sales, accounting and marketing. For more information about PASS IT-Consulting and PASS IT Consulting Pvt. Ltd., please visit www.pass-consulting.com. About Vebtel Vebtel (VOIP Pvt. Ltd.) is based in Hyderabad, India and is at the forefront of the development of IT convergence infrastructure. Vebtel provides next generation enterprise network solutions to blue chip customers in the region using IP technology. The company's mission statement is simple: "We connect people to information." Vebtel has over a decade of experience and offers a wide range of IP telephony products and solutions. Vebtel's network operations are global, and include a principal termination center and world-class network operations center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. . Vebtel is committed to providing state-of-the-art technology and solutions to its customers. Vebtel is set to establish an Internet-based "Global Telco" to offer a variety of telecom services on a virtual basis to customers globally. For more information about Vebtel, please visit www.vebtel.com. |
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