PACTEL SOARS IN SURVEY : PHONE FIRM RATES NO. 2 IN SATISFACTION.Byline: Gregory J. Wilcox Daily News Staff Writer When it comes to customer satisfaction with local phone service, Pacific Telesis
Pacific Telesis Group was one of the seven Regional Bell Operating Companies created after the 1984 breakup of AT&T as a holding company for Pacific Bell and Nevada Bell. and GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) Corp. landed at opposite ends of the spectrum, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a survey released Wednesday. Agoura Hills-based J.D. Power and Associates' first Local Customer Satisfaction Study focused on nine regional phone companies across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . PacTel received the second highest satisfaction rating, a 107, while GTE Corp. of Stamford, Conn., finished last at 77 - 23 points below the industry standard. BellSouth placed first with a ranking of 110. GTE, which has about 4 million customers in the Southland, declined to comment on Powers' poll because the company had not received a copy of it, said spokeswoman Briana Gowing. ``We have independent studies done and the majority of our customers rate our service good to excellent,'' she said. Not surprisingly, Pacific Telesis, whose Pacific Bell subsidiary has about 6.5 million local phone customers in Southern California Southern California, also colloquially known as SoCal, is the southern portion of the U.S. state of California. Centered on the cities of Los Angeles and San Diego, Southern California is home to nearly 24 million people and is the nation's second most populated region, , expressed delight with the results. ``We've been at it for over 100 years and fortunately the Pacific Bell name means something,'' said company spokesman David Dickstein. Powers tapped customers opinions in seven areas; cost of service, corporate image, promotions, call quality, billing, calling cards and operators. Zaiba Nanji, Powers' director of telecommunications services, declined to provide company scores for each category but said Pacific Bell received the highest rating for customer promotions and noted that GTE received low marks for its corporate image. Survey respondents told Powers that they are generally less satisfied with their local telephone companies and indicated that they would be more likely to choose their long-distance provider as a one-source supplier. Two-thirds of the customers surveyed said they would likely select the same company for their local and long-distance services. Finishing third through eighth in the survey were: Bell Atlantic, 105; SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , 103; Ameritech, 102; Nynex, 96; SNET n. 1. The fat of a deer. v. t. 1. The clear of mucus; to blow. , 96; and US West, 94. |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion