Overland Data enhanced service lowers cost of ownership.SAN DIEGO--(BUSINESS WIRE)--July 15, 1996--Overland Data Inc., a leading supplier of data storage and data interchange products, as part of an ongoing corporate commitment to reducing the cost of ownership has expanded its customer service offerings, which now include the industry's longest standard on-site warranty coverage for automated tape library products. The expansion of the Overland Data Special Service Program (OSSP OSSP Open Source Software Project OSSP Organization Standard Software Process OSSP Organization's Set of Standard Processes OSSP Operations Systems Strategic Plan (Bellcore) OSSP Operating System Service Provider ) is the latest example of the company's commitment to improving customer service and support. The improved service offerings also reflect the changing nature of automated tape technology in corporate storage architectures and the high cost of downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. in client/server environments A networking environment that is made up of clients and servers running applications designed for client/server architecture. See client/server. , according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. company President Scott McClendon. McClendon noted that automated tape solutions, such as Overland Data's L60E TapeXpress data vault and revolutionary new LibraryXpress tape library are being used to store mission critical data that are vital to a company's operations. Additionally, these innovative tape designs are being incorporated into advanced storage architectures that use the tape system as a near on-line device. Unlike traditional backup applications where information from the disk is copied to tape, near-line storage hierarchies The range of memory and storage devices within the computer system. The following list starts with the slowest devices and ends with the fastest. See storage and memory. VERY SLOW Punch cards (obsolete) Punched paper tape (obsolete) FASTER typically migrate the files off disk storage altogether so that the only existing copy is on the automated tape library, greatly increasing the reliability requirement for the tape library. Because of the critical nature of this information, said McClendon, the normal warranty coverage of return-to-factory is no longer sufficient. As a result, Overland Data now offers standard no-cost, one-year, on-site warranty service for the L60E and two-year, on-site coverage for the LibraryXpress. "It is estimated that a single hour of server downtime can cost a customer as much as $75,000," said McClendon. "With that level of risk, it is unrealistic to expect the customer to return their library for factory service. We recognize this new dynamic for customer service and have adjusted our warranty procedures accordingly. We are not content with selling a customer one product; our commitment is to having them be an Overland Data customer for life." On-site warranty service is provided in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. by Memorex-Telex and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Memorex-Telex is also handling on-site service for Canada, Mexico and Europe. The standard warranty protection for the L60E and LibraryXpress provides guaranteed next business day response on-site service for calls during business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a Monday through Friday. This standard coverage is easily upgradable to four-hour response and 24-hours-a-day, seven-days-a-week coverage. In addition to the standard on-site warranty coverage, Overland Data offers a full range of service and repair options for customers of its TapePro and TapeXpress lines. Owners of these products can easily upgrade their standard return-to-factory coverage for on-site warranty protection through the authorized service providers An Authorized Service Provider (ASP) is a third party person that has been cleared to work on a product that is still under warranty by another company without voiding the warranty. . Customers can also develop customer service programs with IBM and Memorex-Telex to meet their individual requirements, including complete product installation. For customers not requiring on-site coverage, Overland Data maintains depot repair service for return-to-factory service at its corporate headquarters in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. . This feature of the OSSP provides three- to five-day turnaround for all Overland Data-manufactured drives. European depot service is provided by Tangent tangent, in mathematics. 1 In geometry, the tangent to a circle or sphere is a straight line that intersects the circle or sphere in one and only one point. Techniques in the United Kingdom, Tangente Techniques in France, and Delta Computer in Germany. Known for high performance and reliability, Overland Data has more than 15 years of providing business critical tape storage solutions. Today the company manufactures mainframe class backup, archival and interchange tape solutions. With both leading edge and standard products designed to protect the customer's investment, Overland Data serves end users, distributors and OEMs worldwide. For additional information on this announcement and/or other Overland Data products, contact Marty Foltyn at 619/571-5555. Or, check the company's home page on the World Wide Web: http://www.ovrland.com/~odisales. CONTACT: Overland Data Marty Foltyn, 619/571-5555 Internet: odisales@ovrland.com World Wide Web: http://www.ovrland.com/~odisales or JPR JPR Jon Peddie Research (California) JPR JBuilder Project File (file extension) JPR Journal of Proteome Research JPR Journal of Plankton Research JPR Journal of Psychosomatic Research Communications Judy Smith, 818/992-8867 Internet: jprcommun@aol.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion