Other titles of interest. (Book Review).

In Swimming Across (Warner Books), Andrew S. Grove, the president of chip maker Intel, tells the story of his odyssey from totalitarian repression in Europe to freedom in the United States. Grove, born Andris Grof, grew up in Budapest under the Nazi regime, escaped the Russian bombing of the city, lived under several communist governments then fled west after the Hungarian uprising against the Soviets in 1956. This book does not have anything to do with technology or Silicon Valley but, rather, with the strength of the human spirit.

Michael Hammer offers nine principles for corporate survival in a customer-oriented economy. In The Agenda (Crown Publishing Group), Hammer bases his principles on management innovations in the last two decades and on technological advances such as the Internet. According to the author, customers now expect more from companies and flee quickly from brands or services that do not respond to their expectations. He offers formulas to maintain customer loyalty. The book is a guide, Hammer says, "for business people who are not content to wait for a miracle to save them."