Oracle updates CRM sales apps. (In Other News...).Oracle Corp has updated the sales component of its CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. suite, putting the focus on tools for sales professionals, as opposed to sales managers sales manager n → gerente m/f de ventassales manager n → directeur commercial sales manager sale n → , and introducing a new application in the form of Oracle Proposals, plus updates across the other aspects of the suite. The enhanced suite aims to tackle the lack of user adoption, which is one of the major sticking points with regard to sales applications, by providing a range of tools, from proposal and quote generation to incentive management that help sales professionals perform their role and address their interests as individual employees. The new addition is Oracle Proposals, which is geared toward the quick and easy generation of customer-ready personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. proposals from templates, automating the largely manual process of creating accurate, high-quality customer proposals, while Oracle Quoting has been enhanced to make it easier to create and manage customer sales and service quotes. It features a new user interface and tighter integration with Oracle Order Management and Oracle Sales Offline. Oracle Sales is broken down into Oracle Field Sales, Oracle TeleSales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → , Oracle Sales Offline, Oracle Quoting, Oracle Incentive Compensation, Oracle Proposals, and Oracle iStore. In addition to the new arrival and updates to Oracle Quoting, the Field Sales, Incentive Compensation and Oracle Sales Offline modules have also been improved. The company has also worked to streamline call center selling with Oracle TeleSales, which provides agents with a dashboard to track their outstanding tasks and the ability to handle multiple customer interactions at once, track detailed information about customer interactions, and make mass identical changes to many records at once, rather than updating records individually. The level of integration with Oracle Order Management has also been boosted, which eliminates the need for reps to toggle To alternate back and forth between two states. toggle - To change a bit from whatever state it is in to the other state; to change from 1 to 0 or from 0 to 1. This comes from "toggle switches", such as standard light switches, though the word "toggle" actually refers to between multiple screens. The whole ethos behind the update was based on developing functionality that addressed the most critical sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. issues, enabling the applications to be implemented on a tactical basis if required, to solve a particular pain point. This comes in answer to lackluster uptake for CRM sales applications throughout the industry because of the difficulty of achieving an ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). on massive projects. |
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