Oracle, Convergys announce joint solution for Genesis.Oracle, an enterprise software provider, and Convergys Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. , an integrated billing, employee care and customer care services provider, have announced they are supplying an advanced business support systems solution to Genesis Communications, an independent business mobile service provider. The solution comprises Oracle's E-Business (Electronic-BUSINESS) Doing business online. The term is often used synonymously with e-commerce, but e-business is more of an umbrella term for having a presence on the Web. Suite and the Infinys software from Convergys. Oracle and Convergys worked closely to streamline streamline, path of a fluid flowing steadily and without appreciable turbulence. A body is said to be streamlined if its shape offers the least possible resistance to a current of air, water, or other fluid. the integration of E-Business Suite and Convergys' Infinys application for rating and billing. The solution enables Genesis Communications to build on its customer-focused strategy and to broaden its product portfolio to include more value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. . The joint Oracle and Convergys solution automates key processes, such as order management and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. , delivers sophisticated rating and billing, provides a single customer view across all accounts and supports a multilanguage/multicurrency operation. Such capabilities deliver full support for Genesis Communications' mobile communications operation across the UK. In addition the solution is designed to transform back-office and front-office processes by automating previously manual activities, such as order management and fulfillment, resulting in reduced overall transaction costs Transaction Costs Costs incurred when buying or selling securities. These include brokers' commissions and spreads (the difference between the price the dealer paid for a security and the price they can sell it). . Sales and marketing are also enhanced through the convergent capabilities and flexibility of Infinys. The solution provides a single customer view across all accounts with flexible rating and discounting, as well as the ability to differentiate services and bring them to market quickly. www.oracle.com www.convergys.com www.genesis-communications.co.uk |
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