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Optivon offers Advanced Call Managements services.


Optivon, a provider of telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies.  services, has rolled out its suite of Advanced Call Management services for businesses. Advanced Call Management services combine Optivon's "expertise in personally assisted calls using a Voice over Internet Protocol See Internet and TCP/IP.

(networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol.
 (VoIP) platform" and proprietary hosted applications for unified management of voicemails and e-mail. Optivon's suite of services includes Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , Personal Agent, Service Dispatch A dispatch or dispatches can refer to:
  • Dispatch (logistics), a procedure in logistics
  • Dispatch (band), an American jam band
  • Dispatches (TV series), a documentary show on Channel 4 in the UK
  • Dispatches
, Remote Receptionist and Contact Center. All are enabled through Web-based portals, and all run on a VoIP platform. Service Dispatch features a comprehensive service ticket reporting system, which can be integrated to the end user's customer relationship management system.

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www.optivon.com
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Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:New Products
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Oct 1, 2004
Words:103
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