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Optimum Lightpath Receives New York State Public Service Commission Commendation for Excellent Customer Service.


Ninth Consecutive Year Optimum Lightpath Has Been Honored

JERICHO Jericho, city, West Bank
Jericho (jĕr`ĭkō) [Heb.,=fragrant, or city of the moon god], Arab. Ariha, town (2003 est. pop.
, N.Y. -- Optimum Lightpath, the next-generation business broadband service provider An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1.  of Cablevision Systems Corporation, today announced it has been awarded the New York State Public Service Commission (PSC (Public Service Commission) Same as PUC. ) Commendation for Excellent Customer Service in 2006. Presented annually, the award recognizes telephone companies that consistently provide the highest levels of service and quality to customers in New York State. This marks the ninth consecutive year Optimum Lightpath has been so honored by the PSC, having been awarded the commendation every year since 1998.

"Optimum Lightpath prides itself on delivering the highest level of quality to our customers," said Dave Pistacchio, Executive Vice President and General Manager, Optimum Lightpath. "Along with the recognition we received for our Metro Ethernet initiatives in 2006, this commendation underscores Optimum Lightpath's ongoing commitment to customer satisfaction as a top priority while moving forward with innovative and valuable delivery of advanced business services across the Tri-State area."

In June 2006, Optimum Lightpath was recognized by the Metro Ethernet Forum The Metro Ethernet Forum (MEF) was founded in 2002. It is a non-profit international industry consortium, dedicated to worldwide adoption of Carrier Ethernet networks and services.  (MEF) as the North American "Carrier Ethernet Service Provider of the Year" in the category of "Outstanding Innovation." The company received the MEF's "Carrier Ethernet Certification" in April 2006, recognizing Optimum Lightpath as the first North American MSO to be certified Carrier Ethernet compliant by the organization.

"This commendation signals what the market has known for some time - businesses get the utmost reliability and responsiveness from Optimum Lightpath, as well as the most advanced telecom services Advanced Telecom Services is a 800 and 900 number and text message service bureau with headquarters in Wayne, Pennsylvania. Advanced Telecom Services also has subsidiary offices in London, Prague, Dublin, and Vancouver. It formerly had an office in Taipei.  available today," said Kevin Curran, Senior Vice President of Marketing for Optimum Lightpath. "We make it a requirement to consistently exceed not only the customer service standards set by the New York State Public Service Commission but also the high standards we know our customers have come to expect from our services."

The annual commendation recognizes excellent customer service based on providers' performance relative to service quality standards set forth by the PSC. The commendations are based on two metrics: The Customer Trouble Report Rates (CTRR CTRR Cloquet Terminal Railroad
CTRR Center for Tissue Regeneration and Repair
CTRR Cipher Text Receiver Ready
) and the PSC Complaint Rate, or the number of complaints received each year by the Commission per 1,000 access lines.

About Optimum Lightpath

Optimum Lightpath, a business telecommunications services division of Cablevision Systems Corporation, uses the power of its reliable and resilient fully fiber optic network to deliver converged data, Internet and voice solutions to businesses throughout the New York metropolitan area New York–Northern New Jersey–Long Island is the most populous metropolitan area in the United States and the third most populous in the world, after Tokyo and Mexico City. . Since its formation 18 years ago, Optimum Lightpath built an advanced fiber-to-the-business-premises network extending more than 2,700 route miles throughout the tri-state area. As a result of owning and maintaining this state-of-the-art network, Optimum Lightpath is able to reliably provide scalable, high-capacity IP-based Metro Ethernet services that support high bandwidth data, Internet and voice applications and optimize the enterprise customer's quality of experience - at lower prices than traditional offerings.

Optimum Lightpath has been recognized for nine straight years by the New York State Public Service Commission for delivering highly personalized customer service superior to the competition. Winner of the Metro Ethernet Forum's 2006 Service Provider of the Year Award for Outstanding Innovation, Optimum Lightpath became one of the first service providers in the world and the only North American MSO to earn Carrier Ethernet certification from the Metro Ethernet Forum in April 2006. For more information, visit www.optimumlightpath.com.

About Cablevision

Cablevision Systems Corporation (NYSE NYSE

See: New York Stock Exchange
: CVC See CSC. ) is one of the nation's leading entertainment and telecommunications companies. Its cable television operations serve more than 3 million households in the New York metropolitan area. The company's advanced telecommunications offerings include its iO: Interactive Optimum([R]) digital television, Optimum Online high-speed Internet, Optimum Voice digital voice-over-cable, and its Optimum Lightpath integrated business communications services. Cablevision's Rainbow Media Holdings LLC operates several successful programming businesses, including AMC, IFC (Internet Foundation Classes) A class library from Netscape that provides an application framework and graphical user interface (GUI) routines for Java programmers. IFC was later made part of the Java Foundation Classes (JFC). See JFC, AFC and AWT. See also ICF. , WE tv and other national and regional networks. In addition to its telecommunications and programming businesses, Cablevision owns Madison Square Garden Coordinates:

Current arenas in the National Hockey League

Western Conference Eastern Conference
 and its sports teams, the New York Knicks, Rangers and Liberty. The company also operates New York's famed Radio City Music Hall Radio City Music Hall

New York City’s famous cinema; home of the Rockettes. [Am. Hist.: NCE, 2338]

See : Theater
, and owns and operates Clearview Cinemas and the Beacon Theater.
COPYRIGHT 2007 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Mar 28, 2007
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