Open Text Streamlines Insurance Claim Service for Regence Blue Cross Blue Shield; Livelink Unites Online Information with Dynamic Customer Service.

Business Editors

CHICAGO--(BUSINESS WIRE)--April 24, 2002

Open Text(TM) Corporation (Nasdaq:OTEX) (TSE:OTC), worldwide leader in delivering collaboration and knowledge management software, today announced that The Regence Group continues to expand its collaborative applications of Livelink(R) throughout its affiliate organizations. The US Pacific Northwest's largest affiliation of health care plans, The Regence Group serves almost 3 million members in four states: Oregon, Washington, Utah and Idaho.

"It's all about customer service for us. Livelink is effective because it enables everyone in the organization to make decisions based on the same information, responding to customer inquiries quickly, accurately and effectively," said Connie Jackson, Lead Analyst, Regence BlueCross BlueShield of Oregon. "Livelink is so easy to use and versatile that we continually find new ways to improve our business efficiency and processes across the board."

Livelink is empowering The Regence Group throughout its enterprise:

Claims department uses Livelink to aid in coding documentation that indicates how insurance claims should be paid. The claims manager estimated that online manuals created in Livelink have saved the organization in the cost of paper, assembly, delivery and time

Medical Affairs maintains its manuals on Livelink. With networks of more than 23,000 providers, the medical affairs manual is used to efficiently and effectively answer questions from doctors, hospitals, other external entities. Internal departments, such as Underwriting, also require medical affairs documentation. The online manual drastically reduces the time required for conducting research.

Human Resources is automating its job description database. Previously, the department used a paper-based system containing 4500 jobs, of which only 1,750 were in use at the time. By leveraging Livelink's forms, security access features, version control capability and search functionality, all job descriptions are fully active.

REMAC's (Regence Membership and Claims Consolidation) online coordinators utilize Livelink's virtual office features for storing and sharing documents. Since the team members reside in four different states, they required a method by which they could work on and share documents regardless of their location. They created common folders in Livelink to manage the document collaboration process. REMAC coordinators have also utilized Livelink's Discussion and News Ticker functionality to improve documentation understanding and knowledge dissemination. Questions about Regence's online documentation regarding membership and claims are posted in the Discussions area where a member of the REMAC team will post a reply. The News Ticker function enables the team to broadcast revisions, additions and other information about the online documentation to all users.

"Having updated information immediately accessible reduces frustration levels within an organization, improving both customer and employee retention," said John Shackleton, President, Open Text. "By leveraging the full functionality of Livelink, The Regence Group is re-defining the way it conducts its business and serves its customers."

About The Regence Group

The Regence Group, headquartered in Portland, Oregon, is a close affiliation of Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah, and Regence BlueShield, serving much of Washington State. It provides hospital, medical and dental coverage to group and individual members through traditional health plans, preferred provider organizations, point of service products, and health maintenance organizations. Dental, vision, life and disability coverage, as well as third-party administration services, are available through individual plans or affiliated companies. Services for Medicare beneficiaries are also provided.

Through a unique business model, the affiliates of The Regence Group enjoy economies of scale without sacrificing their local presence, local focus, and local leadership. As a not-for-profit entity without shareholders, the company can operate in ways that benefit customers and communities first, without pressures from financial markets or shareholders anxious to make a profit on their investments

The company is currently in the midst of building a single suite of systems to act as a common platform for processing and accessing membership, claims, and related system information, such as finance, medical management and pharmacy, across all four of its affiliates. Once implemented, the systems will enhance productivity and customer service, reduce administrative costs, and support shared resources, consistent business practices, and a common "look and feel" throughout the organization.

The Regence Group employs 6,500 workers and provides coverage for 2.9 million members. In 2001, its assets were valued at $2.5 billion and income from net earned premiums totaled $5.7 billion. The company traces its roots back to 1917, when a group of physicians in Pierce County, Washington, formed the nation's first pre-paid health plan and sold coverage to local lumber companies. By 1946, each of the states had health plans that grew independently until becoming The Regence Group in 1995.

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world's first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports five million users across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com

This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001 and December 31, 2001. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

Copyright (c) 2002 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.